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Knowledge is everything your agent needs to know about your business: prices, policies, hours, frequent questions, locations. The more complete this information is, the better its answers will be. You’ll find this section in your agent’s Knowledge tab.

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Ways to add information

You can combine several types of sources. Pick the matching tab and click Add Knowledge.

Documents

Upload files: PDF, Word, Excel, presentations, and more (up to 10 MB each).

Text

Write or paste information directly, like your frequently asked questions.

Websites

Share your site’s address and Eva learns from its content.

Images and videos

Add visual material your agent can share with customers.

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Example: add your FAQs

1

Open the Text tab

In Knowledge, go to the Text tab and click Add Knowledge.
2

Write the information

Give it a Name (for example, “Frequently asked questions”) and paste the content your agent should reference.
3

Save and train

Click Save and train. Eva processes the information and gets it ready to use.
Write the way you’d talk to a customer: clear and direct. You don’t need a special format; as long as the information is complete, Eva understands it.
After adding or changing knowledge, test your agent to confirm it answers with the new information.