Connect your Pages once, choose which agent answers each one, and check messages and comments in Eva.
Connect Facebook and Instagram once for your Eva account. Under Answers, each Page chooses the agent that replies to its messages and comments.
What you will get
Your Facebook Pages and linked Instagram accounts will appear in Settings → Integrations → Facebook and Instagram. Each Page will have its own agent and message and comment status.
Requirements
The owner or administrator role in your Eva workspace.
Admin access to your Pages through a personal Facebook account.
For Instagram, a professional account linked to a Facebook Page.
Connect and assign your Pages
1
Open Integrations
In Eva, go to Settings → Integrations → Facebook and Instagram.
The Facebook and Instagram connection is in Settings → Integrations → Facebook and Instagram.
2
Continue with Facebook
Select Continue with Facebook. Read Before Facebook opens, then select Continue with Facebook again.
Eva reminds you which Pages to choose before Facebook opens.
3
Authorize all your Pages
In Facebook, choose “All current and future Pages.” If you do not see that option, tick every Page and approve the permissions. This keeps a reconnect from leaving out Pages Eva already answers. If Facebook asks you to pick one business portfolio and greys out the Pages of another, go back to the note and select Pages in more than one business portfolio? Continue with your personal account to choose Pages from every portfolio.
4
Choose an agent for each Page
Back in Eva, find each Page under Pages · each one is answered by the agent you choose. Use the Page’s menu to choose an agent. A linked Instagram account appears under its Page and uses the same agent. With No agent, Eva does not answer that Page.
5
Check the status
On each Page, check Messages and Comments for Facebook and Instagram. Eva checks them automatically. You may see Messages · Checking first, then a green Messages label. Open What Eva checked for details. You do not need to send a test message.
How to know it worked
In Settings → Integrations → Facebook and Instagram, the Page shows your chosen agent and its Messages and Comments status. A Page marked New appeared in Facebook since Eva last checked; choose an agent so Eva can answer it. If Instagram is not receiving direct messages, turn on “Allow access to messages” under Connected tools in the Instagram app.
Change or end the connection
To change agents, choose another one in the Page’s menu and confirm Move. Its conversations move with it. To stop answering one Page, choose No agent and confirm Remove agent; its conversations stay.If a permission is missing or a Page was left out, open the ⋯ menu on the Facebook and Instagram card and select Reconnect. Tick every Page in Facebook again. If you connected Pages separately before this change, you will see Connect with all. Use it once so Eva can also find new Pages.To stop Facebook and Instagram for the whole account, open the ⋯ menu and select Disconnect Facebook and Instagram. Confirm Disconnect. Eva stops answering those Pages and accounts; your conversations remain.
If your Pages are in several business portfolios
If your Pages are in several Meta business portfolios, reconnect with your personal Facebook account. With one portfolio, Facebook shows only its Pages, and the others can be left out of the permission. Those Pages may stop answering.
1
Open the reconnect note
In Settings → Integrations → Facebook and Instagram, open the ⋯ menu on the Facebook and Instagram card and select Reconnect. The Before Facebook opens note names every Page Eva answers today.
2
Continue with your personal account
If Eva already knows your Pages are in several portfolios, select Continue with your personal account. Otherwise, select Pages in more than one business portfolio? Continue with your personal account. If you see neither, select Continue with Facebook: Eva already uses your personal account.
3
Tick every Page in the note
In Facebook, tick each Page the note named, whatever its portfolio. Then approve the permissions.
4
Check before saving
If Eva says These Pages may stop answering when you return, select Back to Facebook and tick them. Save anyway saves the connection without those Pages.
When you return, check in Settings → Integrations → Facebook and Instagram that each Page shows the green Messages label. If one says Messages · No permission in Meta, reconnect and tick it. Meta decides which Pages your personal account shares: if one does not appear in Facebook, check that your personal account manages it.
If something goes wrong
Messages · No permission in Meta or Comments · Permission missing: select Reconnect and tick every Page and permission in Facebook.
Messages · Another app answers: check conversation routing for that Page in Meta and make Eva the default app.
Your Page is missing: check that your personal Facebook account has access. Recover portfolio access if Meta still does not show it.
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