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Your display name identifies your business on WhatsApp. Meta reviews changes before showing them.

What you will get

You will request a name from Eva and see whether Meta is reviewing, approving or rejecting it.

Requirements

  • The owner or administrator role in your Eva workspace.
  • A WhatsApp Business Platform number connected to your agent.

Request a new name

1

Open the channel

In Eva, open your agent, go to Channels, and select the WhatsApp number.
2

Open the profile

On the number’s card, open Profile and find Name on WhatsApp.
3

Send the name

Enter New name and select Request change. Eva shows that Meta is reviewing the request.
You can also open phone numbers in WhatsApp Manager and select the number to check its name and status.

How to know it worked

If Eva says Meta is reviewing the name, the request is in review. It has not been rejected. Wait for a decision before requesting the same name again. When Meta approves it, Eva shows the approved name. If Meta rejects it, read the displayed reason and request a different name that represents your business.

If something goes wrong

If Request change is missing, ask a workspace owner or administrator to open the channel. If you cannot resolve Meta’s stated reason, contact support with the number and the text shown.

Next steps