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A US or Canada number can receive texts and calls in Eva. Sending texts to the US also requires approval of your business registration.

What you will get

A local number assigned to your agent.

Requirements

  • An active plan and the account owner’s approval of the charge.
  • An agent without a number: each agent can have one.

Buy the number

1

Open Phone in Integrations

In Settings → Integrations → Phone, select Buy number and choose the agent that answers calls and SMS on the number.
2

Choose the country

Select United States or Canada and leave the SMS-capable filter on. Search for digits you prefer.
3

Review and confirm

Pick a number. Eva shows its capabilities and charge before purchase. The local number costs MXN $39 or USD $2 per month, depending on your account currency. Confirm only if you agree.

How to know it worked

The number appears under Voice phone. Buying it does not mean it can already send texts to the US; see How to activate SMS.

If something goes wrong

If no numbers appear, search without digits. If your agent already has a number, use another agent. If Eva reports a setup problem after purchase, open Voice phone and use Reconnect.