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An email connection has two sides: receiving and sending. Eva checks them separately so it can tell you what stopped without hiding what still works.

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Incoming and outgoing are not the same

  • Incoming: Eva can sign in to the mailbox, read the inbox, and bring in new messages.
  • Outgoing: Eva can send email from that address through the provider.
One side can fail while the other continues. For example, a server may still allow reading but reject the password when sending. The card summarizes the problem as Needs attention and shows a reason such as The password no longer works for sending.
Card with Needs attention, the cause and when it last worked.

The card explains the cause in your words and when it last worked.

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What Eva checks

Eva observes the connection while syncing or sending. It does not send test messages on its own. It checks whether:
  • It can authenticate with Google, Microsoft, or the IMAP server
  • New email continues to arrive
  • The first import is progressing
  • The provider revoked permission or rejected the password
  • The outgoing server accepted a real send
  • A temporary failure recovers on retry
The first import covers the last 5 days. A message older than that not appearing does not mean the connection is unhealthy.

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When we email you

Eva sends an email alert when the problem is definitive and Reconnect is the action that can fix it. Examples include a password that stopped working or Google or Microsoft access being removed. Temporary failures do not generate an email every time. Eva retries automatically and shows them in the app when they need visibility. You receive alerts that need your action, not noise for every provider delay.
If several email accounts have the same problem, Eva may group them in one notice. Review every card before considering the issue closed.

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Open Channel health

Go to Settings → Channel health. Open email problems appear there alongside WhatsApp, Instagram, Messenger, and your other channels. Each card shows:
  • The channel and affected account
  • The impact of the problem
  • When it started
  • The action that applies
Channel health page with an Email incident and the Reconnect button.

Channel health shows the Email incident with its Reconnect action.

When everything is healthy, the screen says Everything is working. If you followed an alert after the problem was fixed, it says The problem you followed here is already fixed.

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What to do when a problem appears

1

Read the reason

Open the card. The text distinguishes a rejected password, removed permission, stopped import, or temporary failure.
2

Use the single action

Select Reconnect when Eva needs new access, or Retry when the connection and password are still valid.
3

Confirm recovery

The issue leaves Channel health after a successful incoming connection. The member’s card returns to Connected when incoming and outgoing email are healthy.

Troubleshoot email

Reconnect after changing a password or moving to another provider.