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Connect or open email from Settings → Integrations → Email. Eva opens the Members settings to choose the person and their mailbox; you can also go straight to Settings → Members. If Laura signs in to Eva as laura@frivalt.mx and handles wholesale@tienda-ejemplo.com and ventas@tienda-ejemplo.com, an owner or administrator can connect both mailboxes to her.

What you will achieve

Eva will show the member’s mailboxes under Connected mailboxes · send and receive. Sign-in email is the address used to enter Eva; adding a mailbox does not change it. When composing a new email, the member can choose the sending address in From. Replies go out from the mailbox that received the conversation.

Requirements

  • Be an owner or administrator of the Eva workspace.
  • Have authorized access to the email account you will connect and its two-step verification, if prompted.
  • If you use Microsoft, that option must be available in your workspace.
  • For a shared address, confirm it is an email account with its own sign-in. An alias or group without its own sign-in cannot be connected as another mailbox.
Never share passwords, including in a chat or with another team member to make this connection.

Add the second email

1

Open the member's email settings

In Eva, go to Settings → Members. Find the team member who will use both addresses. In their row, select an address in the Connected mailboxes column. If they have no connected email yet, select + Set up.
2

Choose another provider

In Set up email, distinguish Sign-in email from Connected mailboxes · send and receive. Find Add another email below the mailboxes. Select Google, Microsoft if available, or Other provider, depending on where the new address is hosted.
Laura Mendez's dialog: Sign-in email, Connected mailboxes · send and receive with two mailboxes, Add another email, and the sign-in hint.

The member's sign-in email, connected mailboxes, and Add another email options.

3

Sign in to the account you are adding

Eva explains: It will ask you to sign in to that email account. If you choose Google or Microsoft, Eva opens the provider’s authorization. Sign in there with the email account you want to connect, such as ventas@tienda-ejemplo.com. Check the address before authorizing Eva. Your Eva sign-in can remain laura@frivalt.mx.If you choose Other provider, enter that account’s access details in Eva’s form.
4

Check the result

Back in Eva, check that the new address appears beside the first one with a Connected status. The email used to sign in to Eva stays the same.

If ventas is a shared address

If ventas@tienda-ejemplo.com has its own sign-in, an authorized person can connect it from the row of the team member who will use it. Google or Microsoft authorization must use that email account. Whoever controls the account also completes its two-step verification. The connection from Members belongs to the chosen team member. If several people need to use the same address, ask your workspace administrator: repeating the connection in each row does not create separate access. This flow does not offer a way for each person to connect ventas@… using delegated access from their own provider account.

How to know it worked

In Settings → Members, select an address in Connected mailboxes. Both addresses should appear with Connected status. In My profile, Sign-in email still shows the login address and Connected mailboxes shows the available mailboxes. In the Inbox, use From to choose a sender for a new email; replies use the mailbox that received the conversation.

If something goes wrong

  • Google or Microsoft shows the wrong account: return to the provider’s account picker and choose the address you want to connect.
  • The address is a group or alias without its own sign-in: ask the provider administrator for a real email account. Do not use someone else’s password.
  • The card says Needs attention: in the member’s Connected mailboxes, select Reconnect on that mailbox. See Troubleshoot email.

Next steps

Connect Gmail or Google Workspace

Follow Google’s authorization step by step.

Connect Microsoft 365

Follow Microsoft’s authorization step by step.