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You can write to us without leaving Eva, from the help menu, or by email. The help menu is the fastest, because it arrives with the context of the screen you were on.

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What you will get

You will send your case to the Eva team with the information we need to resolve it, and you will know where the answer arrives.

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Write to us from Eva

1

Open the help menu

Select Help, the question mark in the top bar, on the right.
Help menu with seven options: Help center, Install the app, Connect channels, Report a problem, Suggest an improvement, Email us, and WhatsApp us.

The help menu open, with both ways to write to us at the bottom.

2

Choose what you want to tell us

Choose Report a problem if something is not working, or Suggest an improvement if you have a better idea. The Tell us what happened window opens.
3

Describe it and send

Write what you expected and what happened. You can attach up to three images with Attach image. Finish with Send report.
Eva automatically includes the screen you were on, so you do not need to explain where you were when it happened.

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Write to us by email or on WhatsApp

At the bottom of the same menu there are two ways to reach a person:
  • Email us opens a new email to support@goeva.ai. Good for forwarding something you already had, or for writing from your phone.
  • WhatsApp us opens a conversation with the team. If you would rather explain it by talking, or send a photo of what you are seeing, this is the shortest path.

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What to include so it goes fast

  • What you were doing and what you expected to happen.
  • What happened instead, with the exact text of the notice if there was one.
  • The channel involved — WhatsApp, Instagram, Messenger, TikTok, voice, or the widget — if it applies.
  • A screenshot. It is worth a thousand words.

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How to know it worked

When you send from Eva, Thanks for your report! appears, with a note saying we will reply by email as soon as we review it.

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Next steps