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Connect or open email from Settings → Integrations → Email. Eva opens the Members settings to choose the person and their mailbox; you can also go straight to Settings → Members. Connect Gmail or Google Workspace to receive and send email from Eva. Authorization happens directly in Google. Eva never asks for that account’s password.

Requirements

  • The owner or administrator role in the Eva workspace
  • Access to sign in to the Google account you want to connect
  • Permission from your organization to authorize apps, if you use Google Workspace

Connect the email

1

Open Members

In Eva, go to Settings → Members. Find the person who will use the email and select + Set up in the Connected mailboxes column.
2

Choose Google

Select Google (Gmail or Google Workspace). Eva explains: It will ask you to sign in to that email account.
Dialog with the Google, Microsoft and Other provider options.

The provider chooser inside Set up email.

3

Choose the right account

Eva takes you to Google in the same tab. Sign in, check the address shown, and choose the account you want to connect.
4

Authorize Eva

Accept the permissions Google shows. Eva uses them to bring in your email and send from that same address.
5

Return to Eva

Google sends you back to Eva. The email appears as Connected and the first import begins.
Connected Gmail card with the green Connected badge.

The Google mailbox card showing Connected.

Eva initially brings in email from the last 5 days. New messages keep arriving while the import finishes.
If you enter a Google address under Other provider, Eva recommends going back and using the Google button. It is faster and does not need a password.

How to know it worked

The Google card shows it as connected. Open the Email Inbox to see recent messages. You can also send a test reply to an address you control. If the card shows Needs attention, open Troubleshoot email.

If Google will not let you continue

Some businesses only allow apps approved by their Google Workspace administrator. Ask the administrator to authorize Eva, then start again.
Return to Settings → Members → Connected mailboxes, remove only the incorrect connection, and connect the right address with Google.
The card may show Needs attention and Eva’s access to this email was removed. Select Reconnect and authorize Eva again in Google.

Next steps

Understand email health

Learn what Eva checks when receiving and sending email.

Fix an email that stopped working

Restore access without losing the mailbox configuration.

Add a second or shared email address

Distinguish Sign-in email from Connected mailboxes, choose From when composing, and reply from the receiving mailbox.