What you will get
You will identify whether Meta requires payment or business verification and complete each requirement for the right account.Requirements
- Access to the Meta business account that owns the affected number.
- A payment method for that account, usually a bank-issued credit or debit card. Meta often rejects prepaid and virtual cards.
What it costs and when Meta charges
Meta charges little, and only for some messages. What your customers write to you is free, and each phone number gets 1,000 free replies a month. Those 1,000 do not roll over to the next month. Someone who arrives from a Meta ad that opens WhatsApp, from the Android or iPhone app, may cost you nothing. If you reply within 24 hours, Meta charges none of their messages for up to 7 days from your reply. That is a maximum, not a guarantee. Someone who arrives from your website or a wa.me link does not open that window. Free does not mean writing without rules. After 24 hours without a message from the customer, you need an approved template; inside the ad window, that template is not charged either. Outside that window, templates are charged by category. In Mexico, excluding taxes, marketing costs MXN 0.7298 per delivered message. Utility, authentication and each reply after the 1,000 free ones cost MXN 0.1565. What you send from the WhatsApp Business phone app is not charged. All of Meta’s rules and rates.What happens without a payment method
Without a payment method, Meta delivers replies within the month’s 1,000 free ones and stops delivering them after that. Templates that are charged do not go out either. Your customers’ messages keep arriving. Your ad balance and the payment for messages are separate accounts in Meta. Ad balance does not pay for WhatsApp messages: the WhatsApp Business account needs its own payment method. Business verification is a separate requirement. It may limit available sends and is completed separately.Add or fix the payment method
1
Open billing
Open the Meta Business billing hub and choose the business that owns your number.
2
Choose the right account
In the WhatsApp section, select the WhatsApp business account that owns the affected number.
3
Complete payment
Add or update that account’s payment method, for example a bank-issued credit or debit card. If Meta shows an unpaid balance or a problem with the current method, resolve it there.
Eva checks the payment on its own
When you add the payment method in Meta, Eva checks on its own and removes the payment notice as soon as Meta confirms the method, usually within an hour. You don’t need to do anything else in Eva. This applies to numbers on the WhatsApp Business Platform and to numbers that remain in the WhatsApp Business phone app. If Meta doesn’t let Eva read your account’s payment method, the notice stays even after you add it. In that case contact support and we’ll check it. If the number uses the WhatsApp Business Platform and you don’t want to wait, return to Eva’s payment notice and select I already set it up. Eva checks the status right then; if you just fixed it in Meta, wait a couple of minutes and select it again. Do not disconnect the number to clear the notice: disconnecting stops the number and removes it from Meta.How to know it worked
Meta shows an active payment method on the selected account. In Eva, the payment notice clears on its own, usually within an hour. Try a permitted send from the affected number.If something goes wrong
- If Meta rejects a card, follow the reason shown in billing. Prepaid and virtual cards are often rejected.
- If Meta asks for currency or time zone, complete those details for the same account.
- If the notice is still in Eva more than an hour after fixing Meta, contact support with the notice text.