What you will get
You will identify which Meta Business requirement is missing and complete it. This lets you send messages again after 24 hours.Requirements
To complete payment or verification in Meta Business, you need these requirements.- Access to the Meta business that manages the WhatsApp number.
- Payment details or the documents Meta requests to verify the business.
What happens after 24 hours
For 24 hours after the customer’s last message, messages send normally. After that period, Meta requires a template and charges for that send. The rule applies to messages sent from Eva, regardless of who writes them. It includes messages Eva writes and messages a team member writes from the Inbox. Without a payment method, Meta does not send messages after the 24-hour period. Missing verification limits how many of those conversations the business can open per day.Add a payment method in Meta Business
The payment method lives in the billing section of Meta Business. You can open it at Meta Business. Select the WhatsApp business account that manages the number and add the payment method you will use. Meta states which details it needs. The payment method is stored per WhatsApp business account. If your connected numbers belong to different accounts, add a method in each account Meta flags.Verify your business in Meta Business
Business verification is requested in the Meta Business security center. You can open it at Meta Business. Select the business that manages the number and start verification. Meta states which legal details and documents it needs to review, and how long each review takes. When Meta confirms verification, the business can have a higher daily allowance for those conversations.How to know it worked
Meta confirms each requirement separately in Meta Business. The payment method and verification are independent: completing one does not clear the notice for the other. Eva reads Meta’s status when the number connects. If Meta confirmed both and the notice is still in Eva, connect the number again so Eva reads the new status.If something goes wrong
These cases show where to continue in Meta Business or what to expect in Eva.- The link opens a different menu: look for the billing section for the payment method, and the security center for verification.
- Meta asks for more information: enter the details or documents Meta requests for that business.
- The notice is still in Eva and Meta already confirmed: connect the number again so Eva reads the new status.