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Connecting Microsoft Calendar does two things: the events in your Outlook or Microsoft 365 calendar appear inside Eva, and Eva stops offering times when you are already busy.

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What you will get

Eva reads your Microsoft calendar for busy times and sends the appointments it books to it. The availability Eva offers a customer takes both agendas into account.

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Requirements

  • An Outlook.com account or a Microsoft 365 work or school account.
  • Access to Calendar setup →. Owners and admins can connect another person’s Microsoft calendar; each person can connect their own.
  • Microsoft Calendar enabled for your workspace. If your Team row reads Microsoft Calendar isn’t available for this workspace yet., the option has not been turned on for you.
  • In a Microsoft 365 organization, an administrator may first need to allow Eva. Microsoft shows that request on the authorization screen.

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Connect your account

1

Open Calendar setup

In the side menu, go to Calendars and select Calendar setup →.
2

Start the connection

In Team, find your row and, under Microsoft Calendar, select Connect Microsoft. An owner or admin can do the same in another person’s row. Microsoft’s sign-in opens in the same tab.
3

Authorize the access

Choose the Microsoft account and accept the calendar permission Eva asks for. Eva requests access to your calendars only.
4

Wait for the confirmation

Back in Team, the Microsoft row shows your account and reads Syncing… for a moment, then Connected.
Team row with the Microsoft Calendar line and the Connect Microsoft button.

With no Microsoft account connected, the Team row shows the Microsoft Calendar line and its Connect Microsoft button.

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What syncs and what does not

Eva reads your primary Microsoft calendar as a busy source. Microsoft events appear in Eva as read-only. Appointments Eva books are delivered to your Microsoft calendar, and Microsoft notifies Eva of changes, so there is no manual refresh button. If the row reads Sync is delayed. Eva will retry automatically., nothing is broken: Eva keeps retrying on its own until the calendar is up to date.

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What is managed from Microsoft

Microsoft events are read-only in Eva. Change them in Outlook and Eva refreshes them automatically. Appointments Eva creates can be changed in Eva and are delivered to your Microsoft calendar.

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When the connection drops

If Microsoft revokes access, the person’s Team row shows Needs attention. Select Reconnect Microsoft and authorize again with the same account. Until it reconnects, Eva cannot verify busy times from that Microsoft calendar.

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Disconnecting keeps Eva appointments

Disconnect Microsoft asks for confirmation. It stops Eva from reading that person’s Microsoft events.
When you disconnect, Microsoft events disappear from Eva. Appointments Eva already booked stay in Eva, and future appointments use Eva Calendar until that person connects Microsoft again.

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How to know it worked

  • Your Team row reads Connected under Microsoft Calendar.
  • Busy events from your Microsoft calendar show in Eva.
  • Book a test appointment and check that it reaches your Microsoft calendar.

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If something goes wrong

Open Calendar setup → and look in your Team row. If it reads Microsoft Calendar isn’t ready yet. Ask an administrator to finish the Microsoft setup., an administrator still has to finish the Microsoft setup for your workspace.
Your Microsoft 365 organization requires an administrator to allow Eva once. Share the authorization request with them, then connect again.
Microsoft notifies Eva of changes. If the Team row says Sync is delayed, Eva is already retrying; if it says Needs attention, reconnect Microsoft.
The permission expired or was revoked in Microsoft. Use Reconnect Microsoft and authorize again with the same account.

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Next steps

Connect Google Calendar

Configure bookable services