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You can notify someone on WhatsApp when Eva needs help with a request. That person does not need to sign in to Eva or count as a user.

What you will get

A Notices only contact receives the notices you choose. They can open the chat from the message, while the request follows your team’s normal assignment.

Requirements

  • The Owner or Admin role, with access to Advanced Settings.
  • The Notices only tab under Settings › Members. If it is missing, this option is not available in your account yet.
  • The person’s name and WhatsApp number, including the country code.

Add a contact

Eva sends an invitation from its official WhatsApp number. The person starts receiving notices after accepting it.
1

Open Notices only

In Settings, open Members and select Notices only.
2

Open the form

Select Add contact. The form for the person’s details appears.
3

Enter their details

Fill in Name and WhatsApp. Note (optional) and Email (optional) can be left empty.
Add contact form with Name, WhatsApp, optional Note and optional Email fields.

The form asks for a name and WhatsApp number; the note and email are optional.

4

Send the invitation

Select Add and send invitation. The contact appears as Waiting to accept.

Choose which requests Eva notifies them about

In the agent’s behavior, you can choose a Notices only contact for each type of request. The contact receives a notice; they do not become the chat owner.
1

Open the agent's handoff settings

In AI Agents, open the agent and go to Behavior › Human handoff.
2

Open the rules

Under Who handles what, open the rule for the request you want to notify them about.
3

Choose the contact

Under Handled by, open the list and choose the person in Notices only. The preview says the request follows normal assignment.
Handled by selector with one contact in the Notices only group and their status.

Searching for a contact shows them under Notices only.

Eva keeps the normal team assignment and email backup. The WhatsApp notice is sent when the contact has accepted and the customer has a valid phone number.

What the person receives on WhatsApp

After accepting the invitation, the person gets a notice when a request matches their rule. The message includes a chat link and three options: These actions appear in the conversation timeline.

Choose how they answer questions

In the form, or in the How they answer column of the list, choose one of two options. With Writes directly, the usual option, the notice includes the customer’s number and the person writes to them on WhatsApp. With Answers Eva, the notice carries the question without the customer’s number or the options above: the person replies in the same WhatsApp chat, Eva answers the customer, and the conversation shows who answered and what they wrote.

Pause, remove, or invite as a user

In Settings › Members › Notices only, open the contact’s actions menu. Select Pause notices or Resume notices as their status allows. Remove stops their notices. To give them Eva access, select Invite as user and enter their email. Once they accept the email invitation, they count as a user. Their rules and confirmed WhatsApp number move to their user; those requests are then assigned to them. Until they accept, they remain a notices contact.

People who don’t use Eva and receive appointments

A Notices only contact can also receive appointments without signing in to Eva. The person shares their Google Calendar with the business’s connected Google account. Then, in their menu, select Receives appointments…, choose Calendar their appointments land in and, if needed, their Bookable hours. You can also add them in Calendars › Calendar setup › Team with Add someone who doesn’t use Eva. They appear in Team below your teammates and are assigned to each appointment type under Attends. To stop booking for them, choose Stop receiving appointments; the appointments they already have stay.

How to know it worked

In Notices only, the status changes from Waiting to accept to Gets notices when the person accepts on WhatsApp. The count above the list shows notices sent this month. When Eva sends one, the conversation records the notice.
Notices only list with waiting, active, declined, and paused contacts and a monthly counter.

The list shows who accepted, who is still waiting, and notices sent this month.

If something goes wrong

Check that you signed in as an owner or admin. If the tab is still missing, Notices only is not available in your account yet.
Check their status in Notices only. It should say Gets notices. Eva sends a notice only if the customer has a valid phone number.
In their menu, select Resend invitation. You can do this 24 hours after the last send.
In their menu, select Invite as user. They need room for another user and must accept the email invitation.

Next steps

Add teammates and choose permissions

Set when Eva asks for help