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Mercado Libre remains in control of your listings. Eva reads your listings to know what you sell and helps you answer your buyers’ questions. A person on your team reviews and sends every answer.

What you will get

Your buyers’ questions arrive in the Comments Inbox, grouped by listing. Eva drafts an answer with that listing’s facts and you review it before sending.

Requirements

  • A Mercado Libre Mexico seller account.
  • Being an owner or admin of your Eva workspace.
  • At least one agent in Eva. Each workspace connects one seller account.

What syncs and what does not

Connect

1

Open Mercado Libre in Integrations

In Eva, go to Settings → Integrations → Mercado Libre.
2

Choose the agent

If you have more than one agent, choose the one that will use your listings and answer your questions. Then select Connect Mercado Libre.
3

Decide what happens to the current catalog

If that agent already has a catalog, Eva asks what to do: Replace catalog uses your Mercado Libre listings; Connect without catalog keeps the current catalog and only brings in the questions.
4

Authorize Eva on Mercado Libre

Sign in to Mercado Libre and accept the permissions. Mercado Libre sends you back to Eva.

How to know it worked

The Mercado Libre card shows Connected · your seller nickname · Mexico. Your listings appear in the agent’s catalog labeled Mercado Libre and unanswered questions arrive in the Comments Inbox.

Answer a question

  1. Open the Comments Inbox and choose the listing.
  2. Select Draft with Eva. Eva writes an answer with the listing’s verified facts; each draft uses one credit. If Eva does not suggest an answer, it tells you why and leaves what you already wrote unchanged.
  3. Review or edit the text. An answer can have up to 2,000 characters.
  4. Select Answer. The question shows Sending and then Answered once Mercado Libre publishes it.
In this version Eva does not answer on its own: a person approves every answer.

Disconnect

In Settings → Integrations → Mercado Libre, select Disconnect. Your listings stop syncing and are no longer offered in the catalog, and Eva stops receiving questions. Questions that already arrived stay visible, read-only. If you reconnect the same seller account, Eva picks your listings up again without duplicating them.

If an error appears

Eva connects Mexico seller accounts only. Sign in with a Mexico account.
Each workspace connects one seller account. Disconnect the current one before connecting another.
Mercado Libre asked you to authorize Eva again. Select Reconnect on the card. Until then, Eva does not receive questions or listing changes.
Mercado Libre did not confirm whether it published the answer. Check the question on Mercado Libre before writing another. Sending the same text again does not publish it twice.
Mercado Libre accepts answers of up to 2,000 characters. Shorten it and send it again.

Privacy and limits

Eva keeps the Mercado Libre authorization protected and never shows it. It does not store the buyer’s name or contact details. New questions arrive within minutes through Mercado Libre’s notifications, and Eva also checks pending questions periodically. Listings update once a day and whenever Mercado Libre reports a change.

Next steps

See how the Inbox works or connect Shopify.