How to check how many credits your account is using
Understand what counts as a credit in Eva, review consumption by period, and find out which agent spends the most before it surprises you.
Eva measures the work your agents do in credits. The Usage screen tells you how many you have
used, how they were spread over time, and which agent consumed the most. It is in Settings, on
the Usage tab.
A credit is not a customer message and not a conversation. It is charged for the work the AI does.
What happens
Credits
Your agent replies in a conversation
1 per reply
Your agent sends a follow-up
1
A WhatsApp campaign is sent
1 per 10 successful sends
A campaign send fails
0
An email campaign is sent
0
A voice call in Eva
3 per minute, rounded up
A WhatsApp call your agent makes
1 per minute, rounded up
Your agent generates an image
Depends on the size and quality chosen
Your agent reads a quotation PDF
1
WhatsApp campaigns count only the sends that actually went out, and round up: 25 successful sends
consume 3 credits. Failed recipients are never charged.
At the top there are four cards summarizing the chosen period:
Total credits — the period total. With an active subscription it also indicates how much of
the credit allowance included in your plan you have used, and the dates of that billing period.
If you bought credits, it also shows Purchased credits available: what you have left of them.
Plan credits renew each month and do not carry over; purchased credits never expire and are used
after your plan credits.
Active agents — how many of your agents had any consumption.
Daily average — credits per day in that range.
Top agent — the agent that consumed the most.
The period and agent filters sit above the four summary cards.
View breakdown opens the detail by type of consumption: Campaigns on one side and
Other for everything else, agent replies included. Further down, Usage over time charts
consumption day by day. Credits by Agent breaks it into a table with the % of Total.
Usage over time charts credit consumption day by day.
In the period selector, choose Last 7 days, Last 30 days, or Custom range. When
you pick your own range, the header shows the exact dates of the period.
2
Filter by agent
Under All AI agents, check the agents you want to compare and select Apply.
3
Take the numbers with you
Under Credits by Agent, select Export CSV if you want to work with them elsewhere.
Credits by Agent, with each agent's share of the total and the CSV export.
If one agent sits far above the rest in Credits by Agent, review its conversation volume and
its automatic follow-ups. The explanation is usually there.
When you change the period, the four cards and the chart refresh with the new range. If the period
has any consumption, Credits by Agent shows at least one row.
