Bring a number that is already on the WhatsApp API, with another provider or in your own Meta account, over to Eva without losing or changing it.
This is the answer It is already on the WhatsApp API (another provider or my own Meta account). The number has already left the WhatsApp Business app and a provider or your own Meta account runs it today; here you bring it to Eva. It is the same Meta signup, so you keep the number.
That number stops working in the WhatsApp Business app. If you need to keep answering from the phone, review where your number is today before continuing.
Eva shows you these three points before it opens the Meta window, because they are what makes the connection fail:
The number’s two-step verification, turned off with your current provider. If it is still on, Meta asks for a PIN that the provider has and you do not.
Access to the account that manages the Meta business that owns the number.
The number, still active. A number that has been released can no longer be claimed.
You also need a payment method in Meta: the messages that go out through the API are charged by Meta, at its own rates, separately from your Eva plan.
In AI Agents, open the agent, go to Channels and on the WhatsApp card select Connect.
2
Answer where your number is
Pick It is already on the WhatsApp API (another provider or my own Meta account). The three points above appear underneath; review them and select Continue with Meta.
3
Continue to Meta
On the Connect WhatsApp Business card, select Connect. The Meta window opens.
The last screen Eva owns before Meta takes over.
4
Sign in and choose the portfolio
Use the account that manages your business, and check that the portfolio is the right one.
Meta asks which of your businesses to connect. The drawing shows the shape of the screen; Meta changes its design from time to time.
5
Choose or add the number
Review the number and the business name carefully: that is how your customers will see them.
6
Verify that you control the number
Meta offers a text message or a call. Enter the code, and keep the window open until you are back in Eva.
The code arrives on the phone and goes into Meta's window.
Meta can take a while to finish its part. Meanwhile, Eva shows a Next action block with what is missing and, when it knows, how long that usually takes.
The number appears on the WhatsApp card with the WhatsApp Ready label.To try it, open the number’s Links tab and use the Test your integration block: scan the QR code, or select Open chat or Copy link. Send a message and confirm the conversation reaches the Inbox.
The Links tab carries the QR code and the two shortcuts that open the chat.
A number can be connected and still be unable to send messages. Eva tells them apart with the label it shows:
WhatsApp Ready: Meta approved the business, the number is registered, and the display name is resolved. Sends and campaigns are available.
Active with limitations: the number receives messages, but something is missing before it can send. It is usually the business review in Meta or the display name approval.
Action Needed: something was rejected or is pending on your side. Eva describes the exact step.
WhatsApp Setup In Progress: Meta is still finishing.
While any of those steps is missing, incoming messages do reach the Inbox, but templates and campaigns do not go out.
A connected number whose Meta review is still pending.
If Meta asks for a payment method, Eva shows Set up your payment method with the Set up payment method button. After adding it in Meta, come back to Eva and select I already set it up.
That PIN belongs to the provider that runs the number today. Turn two-step verification off from that provider’s panel and start again in Eva. If you already connected and Meta keeps asking for it, Eva shows the notice to turn it off without leaving the platform.
Start again from Eva with Connect. Before retrying, check that the number is not registered with another WhatsApp API provider. If the Meta window closes again, contact support with the number and the approximate time.
Meta does not register the number and mentions two-step verification. Turn it off on the phone where that number has WhatsApp, and use Retry registration.
Meta answers that there were too many registration attempts: it locks the number for up to 72 hours. Eva shows the countdown; waiting is the safest way out.
The number connected but no message arrives: Eva offers to register the number again from the same Next action block.
Templates fail and everything else works: it is almost always a missing payment method or display name approval in Meta. See Keep WhatsApp connected and recover it.
