Skip to main content
Your WhatsApp profile shows your business’s public details. The editing route depends on how you connected the number.

What you will get

You will update your photo and available profile details and learn where to change business hours.

Requirements

  • Owner or administrator access to the WhatsApp channel in Eva.
  • If the number remains in the app, access to the phone running WhatsApp Business.

If the number uses the WhatsApp Business Platform

1

Open the profile

In Eva, open your agent, go to Channels, select WhatsApp, and open Profile.
2

Edit the details

In Business profile, change Description, Address, or Website 1. Select Save.
3

Change the photo

In the same profile, select Upload new picture (JPEG/PNG, max 5 MB) and choose the image.
You can also open phone numbers in WhatsApp Manager and select the number to inspect its profile. Business hours are not among the editable Eva profile fields for this connection.

If the number remains in WhatsApp Business on your phone

On your phone, open WhatsApp Business and go to the business tools. Open the business profile to edit the photo, description, address, hours and website. Save each change.

How to know it worked

Open the business profile from another WhatsApp account. Check that the new photo and details appear. Updates may take time to appear on other phones.

If something goes wrong

If you cannot edit a field in Eva, check that you opened the right number and have the required role. If the number remains in the app, make the change on the phone. Contact support if saved changes do not appear.

Next steps