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To text US numbers, the provider reviews your business and how it gets contacts’ permission. This is called A2P 10DLC. During review, incoming texts may appear in Eva, but US-bound replies wait for approval.

Requirements

Activate SMS

In your agent’s number panel, find the SMS line on your US or Canadian number card and select Activate SMS. Only the account owner can do this. Registration has four steps: What it is explains the process; Your business confirms the legal and representative details; Permission asks you to publish your business page; and Review and submit shows your details and Registration type before you select Submit registration. Low volume is preselected and recommended: USD $4.50 for the brand + USD $15 for review when submitted, then USD $1.50 a month. You can choose **Standard**: USD $46 for the brand + USD $15 for review when submitted, then USD $10 a month. Eva shows the charges before confirmation; peso invoices use Banxico’s FIX rate on the charge date. On the number card, View status opens SMS registration status: Business profile, Brand, Campaign and Number activation. Review may take 72 hours or more for the profile, minutes to 7 business days for the brand, and 10 to 15 days or more for the campaign. These are estimates; the number must also finish activation.

If registration is rejected

The number card shows the Rejected step, Reason and What to fix. Select Fix and resubmit: Eva opens Your business for rejected business details, or Permission for a rejected campaign. Check the changes under Review and submit, then select Save and resubmit. A brand has up to three free resubmissions; the card shows how many remain. If a campaign resubmission has a fee, Eva shows Resubmitting costs and the amount before confirmation. Under Settings → Integrations → Phone, the alert shows which step to fix. After resubmission it shows the new review and, after approval, clears the issue. If Eva says the rejection needs our team’s review, contact us.

How to know it worked

Once the number is approved to send, you can reply from the SMS inbox.