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For Eva to reply to comments, the person connecting Facebook and Instagram needs Page access and must approve Meta’s comment permissions.

What you will get

You will check who has access and authorize the Facebook and Instagram connection again in Eva.

Requirements

  • A personal Facebook account with access to the business Page.
  • Permission to manage comments on the Page or linked Instagram account.
  • The owner or administrator role in your Eva workspace.

Check access and reconnect

1

Check the Page

Open Page settings in Meta Business and select the linked Page. Check that your personal account can manage comments.
2

Open the connection in Eva

In Eva, go to Settings → Integrations → Facebook and Instagram.
3

Authorize again

In that card’s ⋯ menu, select Reconnect. Sign in with the personal account that has Page access and approve the comment permissions. In Facebook, choose “All current and future Pages”; if you do not see it, tick every Page.
Meta calls the Instagram permission instagram_manage_comments. For Facebook Page comments, Meta requests permission to read content and manage Page interactions. You do not need to find those names in a menu; Meta shows them during authorization.

How to know it worked

In Settings → Integrations → Facebook and Instagram, the Page’s Comments label turns green after Eva checks it automatically. If you want to confirm your agent’s reply, add a new comment from another account.

If something goes wrong

If your account lacks Page access, ask a person with full control to grant it. If Meta still denies permission, recover portfolio access or contact support.

Next steps