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Use this guide when your Facebook Page or Instagram account belongs to your business, but Meta will not let you connect it to Eva because it appears in another portfolio or you lost access to Meta Business.

What you will get

You will try the connection with the personal Facebook account that still has Page access. If Meta recognizes no access, you will know what to ask Meta for and which documents to prepare.

Requirements

  • The owner or administrator role in the Eva workspace.
  • A personal Facebook account with access to the business Page.
  • To request recovery from Meta: your business legal documents, a government ID, and proof that the Page belongs to the business.

Reconnect with the personal profile that has access

The person who manages the Page must connect with their personal Facebook profile that has access to it. This profile grants permission; customers still see the business Page.
1

Check access

Open Pages in Meta Business, select the Page, and check that your personal profile has access.
2

Open the connection

In Eva, go to Settings → Integrations → Facebook and Instagram. On Facebook and Instagram, select Continue with Facebook if it is not connected yet. If it is already connected, open the ⋯ menu and select Reconnect.
3

Authorize the Pages

In Facebook, sign in with that personal profile, choose “All current and future Pages,” and approve the permissions. If you do not see that option, tick every Page.
If another person has access, ask them to complete these steps in their own session. Do not share a Facebook password.

How to know it worked

Recovery worked when Eva shows the Page and its linked Instagram account in Settings → Integrations → Facebook and Instagram. Choose an agent for that Page; Eva checks Messages and Comments automatically. If Meta says No encontramos páginas, keeps the Page greyed out, or Instagram returns a permissions error, do not create another Page or portfolio. Those changes do not restore access to the original asset and can make the case harder to resolve.

If something goes wrong

If no personal account with Page access shows the Page, request recovery through Meta Business Help. Describe the case as “I lost access to my business portfolio” and say that the Page and Instagram belong to your business. Meta may ask for business legal documents, a government ID, and proof that the Page belongs to the business. Meta decides that recovery; Eva cannot grant or restore this access. Keep the existing Page and Instagram account while Meta reviews the case. Do not create a new Page, portfolio, or WhatsApp Business account to work around this problem.

Next steps