Do I need to be technical to use Eva?
Do I need to be technical to use Eva?
No. Eva is built for business owners, not programmers. You connect your channels, give your agent information, and it handles the conversations. This help center walks you through every step.
Which channels can Eva reply on?
Which channels can Eva reply on?
WhatsApp, Instagram, Messenger, and a chat widget for your website. All conversations land in the same Inbox.
Does Eva work for my business and in my language?
Does Eva work for my business and in my language?
Yes. Eva works for any industry —a boutique, a distributor, a clinic, a real-estate agency— and talks in your customers’ language. You decide how it works using your business’s information.
Can I reply myself instead of the agent?
Can I reply myself instead of the agent?
Of course. In any conversation you can take control and reply yourself, then hand it back to your agent. We explain how in Take over a conversation.
Why can't my agent message a customer first on WhatsApp?
Why can't my agent message a customer first on WhatsApp?
WhatsApp only lets you reply freely for 24 hours after the customer’s last message. After that, to reopen the conversation you need to send a template (a message WhatsApp has approved). Once the customer replies, you again have 24 hours to write freely.
What is a template and why does it need approval?
What is a template and why does it need approval?
A template is a pre-written message that WhatsApp reviews and approves so you can start or reopen conversations outside the 24-hour window. Approval usually takes a few minutes. It’s a WhatsApp rule, not an Eva one.
Can I have more than one agent or connect several channels?
Can I have more than one agent or connect several channels?
Yes. You can expand your account with additional agents and channels as add-ons. You manage them in Settings → Subscription; on some accounts, with help from your Eva advisor.
My agent stopped replying. What happened?
My agent stopped replying. What happened?
Most often a channel’s access expired and needs reconnecting, another app is intercepting the messages, or the message arrived outside the 24-hour window. Check Common issues to fix it fast.
Who can connect or reconnect a channel?
Who can connect or reconnect a channel?
Only workspace administrators. If you don’t see the button to connect or reconnect, ask an administrator to do it.
How do I pay and where do I see my plan?
How do I pay and where do I see my plan?
In Settings → Subscription you see your plan and manage your payment method through Stripe’s secure portal. Details are in Plans and payments.
Can I test my agent before it talks to customers?
Can I test my agent before it talks to customers?
Yes, and we recommend it. Next to your agent’s configuration there’s a preview to simulate conversations. Learn how in Test your agent.