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Once your Shopify store is connected, your agent stops guessing: it searches your real products, quotes the published price, checks stock and answers where an order is. You connect the store from the agent, on the Tools tab.

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What you will achieve

A customer asks “do you have this jacket in black?” and your agent answers with the product from your store, its price, its availability and a link to pay for it.

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Before you start

  • An agent created in Eva.
  • Access to your store as the owner, or as a staff member allowed to install and develop apps.
  • Your store’s .myshopify.com domain. If you use your own domain, that Shopify domain still exists, under Settings → Domains.
  • Shopify enabled on your Eva account. If it is not, the connector says “Shopify isn’t available on your account yet. Contact us to turn it on.”

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Two ways to connect

The connection window has two tabs. Pick one; both end in the same connection.
OAuth (recommended) is the normal path. Start by contacting us: we prepare your store’s install link and send it to you. That link always comes first: if you start from Connect Shopify before opening it in Shopify, Shopify answers that the install link is not valid and the connection never reaches Eva.

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Steps

1

Open your agent's tools

In the side menu, go to AI Agents, open your agent and go to Tools.
2

Start the connection

On the Shopify card, select Connect Shopify. Connect your Shopify store opens with the two tabs.
3

Pick the tab

Select OAuth (recommended) or Use Custom App token. The window changes with your choice.
4

If you go with OAuth

Install the link we sent you in Shopify first. Then come back to this window, type your store’s Shopify domain and select Continue to Shopify. Shopify shows the permissions and you accept them.
5

If you go with the token

Select Show setup instructions and follow the seven steps inside your Shopify Admin: create the app, tick the permissions, install it and reveal the Admin API token. Shopify shows that token only once. Paste the Shopify domain and the token, then select Connect store.
6

Decide whether to bring your customers

Import your Shopify customers with their city and consent is on by default. They join Contacts without being messaged, and you can turn it off before connecting.The import needs the customers permission. If you did not grant read_customers, nobody is imported and the Shopify card says so: “Shopify customers: the store has not granted the customers permission (read_customers)”.

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What Shopify will ask for

Shopify asks for permissions, one for each thing you want the agent to do. The first two are required: without them Eva cannot read your catalog.
On the Use Custom App token tab, the customer’s email, phone, name and address only arrive if your store is on Shopify’s Grow, Advanced or Plus plan. On Basic or Starter those fields arrive empty and order answers do not work. The window repeats this under Before you start, confirm, next to Shopify plan.
A permission you did not grant does not break the connection: the action that needs it stays on and answers that the permission is missing. To add it, go back to the app’s permissions in Shopify and tick it; the token does not change.

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After connecting

The six Shopify actions turn on by themselves, and you see them under What can the agent do? in Tools → Shopify:
  • Send checkout link
  • Look up customer orders
  • Check inventory by location
  • Look up customer info
  • Create draft order
  • Track orders
Turn off any you do not want. That decision is respected: if you later disconnect and connect again, what you turned off by hand stays off. The product import starts at the same time. Open it on the agent’s Catalog tab: while it works, the card says Syncing catalog. In a store with few products it takes minutes; in a large catalog the first import can approach an hour. Eva imports only the active, published products from your store. Drafts, archived products and unpublished ones stay out, even if you edit them later. Once imported, the catalog keeps itself current. Connected through OAuth, the card says Updates automatically within minutes when your store changes. Connected with a token, it says Updates once a night; use Sync Now for changes you need right away.
Products that come from Shopify are read-only in Eva. You edit them in Shopify and they arrive on the next sync.

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How to know it worked

The Shopify card in Tools says Connected and shows Shop: with your domain. On Catalog, the source appears as Shopify · Connected store with the product count. The real proof is asking. Open Test and ask your agent for a product you know exists, price included.

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If something goes wrong

The permission that action needs was not granted. Go back to the Admin API permissions in your Shopify app, tick the missing one and save. The token you already pasted still works: the agent picks up the new permission on its next call to Shopify.
Check the last sync date on the Catalog tab. With a token connection changes arrive once a night, so for something urgent use Sync Now.
Eva tells you when Shopify stopped accepting its access, or when it needs you to authorize again. In both cases your products and your stock stop updating until you authorize again from the Shopify card. Messages that already arrived stay visible in the Inbox.

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Disconnect and reconnect

On the Shopify card, select Disconnect. The status becomes Disconnected and the six actions turn off: your agent stops querying the store. Your products are not deleted. They stay exactly so that reconnecting does not have to import everything from scratch again. To come back, select Reconnect and repeat the path you were already using. The actions turn back on, except the ones you had turned off by hand.

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Next steps

Recover abandoned carts

Check how your catalog turned out