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The Inbox brings all your conversations —WhatsApp, Instagram, Messenger, and the widget— into one place. You and your team help customers from there, without hopping between apps. Open it from Inbox in the sidebar. Eva's Inbox with the conversation list and an open conversation

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Find the right conversation

On the left is your list of Conversations. To organize it:
  • View tabs: All (everything coming in), Mine (the ones you handle), and No reply (the ones waiting for a person).
  • Search: type a name or number in the search bar.
  • Filters: use Filters to narrow by channel or by date.

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Know who’s replying

Each conversation shows a status badge:
  • Eva AI — your agent is replying.
  • Human — someone on your team has taken control.
  • Unassigned — nobody has taken it on yet.
Want to reply yourself instead of your agent? Learn how to take over a conversation.
Every conversation is tied to a contact, so you always have that person’s history at hand.