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Connect Facebook Messenger so your agent replies to the messages that arrive on your Facebook page.
You need to be an admin of the Facebook page you want to connect. You can connect more than one page.

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Connect your page

1

Open your agent's channels

In the sidebar go to AI Agents, open your agent, and click the Channels tab.
2

Start the connection

On the Facebook Messenger card, click Connect Messenger.
3

Authorize with Meta

A Meta window opens. Sign in and accept the permissions it asks for.Secure Meta window to authorize the connection
4

Choose your pages

If you manage several pages, pick the ones you want to connect and confirm. The window closes and your pages appear in the list.

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Confirm it works

When the page shows the Working status, it’s ready. To test it, message your page from another Facebook account and watch your agent reply.
Only a workspace administrator can connect channels. If you don’t see the button, ask an administrator to do it.

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Good to know

  • The 24-hour window. Messenger only lets you reply within 24 hours of the customer’s last message.
  • If another app replies instead of Eva, it’s a Meta setting. We fix it in Common issues.