> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goeva.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Test Your Agent

> Simulate conversations to review your agent's behavior before publishing it.

Before your agent talks to real customers, test it. That's how you confirm it replies with the information and tone you set, and fix anything that's off.

## The chat preview

Next to your agent's configuration there's always a **Chat preview**. It's a test conversation: you write as if you were a customer and your agent replies instantly.

<Steps>
  <Step title="Write as a customer">
    In the preview, send a real customer question, for example "do you have availability on Friday?" or "how much is the blue model?"
  </Step>

  <Step title="Review the reply">
    Look at the tone, the information, and the steps it follows. Does it respond the way you want?
  </Step>

  <Step title="Adjust and test again">
    If something's not right, change the [behavior](/en/your-agent/behavior) or the [knowledge](/en/your-agent/knowledge) and test again with **New conversation**.
  </Step>
</Steps>

<Note>
  The preview always uses your **draft** — your most recent changes, even before you publish them. So you can test with confidence before saving.
</Note>

## What to test

* Your customers' most frequent questions.
* Tricky cases: an upset customer, an off-topic question, a price that doesn't exist.
* The moment of booking or closing a sale.
* When it should hand the conversation to a person.

<Tip>
  Once you're happy with the replies, [publish your changes](/en/your-agent/behavior) and [connect a channel](/en/channels/whatsapp) to go live.
</Tip>