> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goeva.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to send someone WhatsApp notices without giving them Eva access

> Add someone to receive WhatsApp notices about customer requests without counting as a user, then choose which requests Eva notifies them about.

You can notify someone on WhatsApp when Eva needs help with a request. That person does not need
to sign in to Eva or count as a user.

## What you will get

A **Notices only** contact receives the notices you choose. They can open the chat from the
message, while the request follows your team's normal assignment.

## Requirements

* The **Owner** or **Admin** role, with access to **Advanced Settings**.
* The **Notices only** tab under **Settings** › **Members**. If it is missing, this option is not
  available in your account yet.
* The person's name and WhatsApp number, including the country code.

## Add a contact

Eva sends an invitation from its official WhatsApp number. The person starts receiving notices
after accepting it.

**1. Open Notices only**

In **Settings**, open **Members** and select **Notices only**.

**2. Open the form**

Select **Add contact**. The form for the person's details appears.

**3. Enter their details**

Fill in **Name** and **WhatsApp**. **Note (optional)** and **Email (optional)** can be left
empty.

![Add contact form with Name, WhatsApp, optional Note and optional Email fields.](https://mintcdn.com/evaai-85079546/bOtzSrYEqFo1ueOh/images/en/team/team-notices-form-v202610.webp?fit=max\&auto=format\&n=bOtzSrYEqFo1ueOh\&q=85\&s=621ec5b8b46954fd5636ae5e09152940)

The form asks for a name and WhatsApp number; the note and email are optional.

**4. Send the invitation**

Select **Add and send invitation**. The contact appears as **Waiting to accept**.

## Choose which requests Eva notifies them about

In the agent's behavior, you can choose a **Notices only** contact for each type of request. The
contact receives a notice; they do not become the chat owner.

**1. Open the agent's handoff settings**

In **AI Agents**, open the agent and go to **Behavior** › **Human handoff**.

**2. Open the rules**

Under **Who handles what**, open the rule for the request you want to notify them about.

**3. Choose the contact**

Under **Handled by**, open the list and choose the person in **Notices only**. The preview
says the request follows normal assignment.

![Handled by selector with one contact in the Notices only group and their status.](https://mintcdn.com/evaai-85079546/bOtzSrYEqFo1ueOh/images/en/team/team-notices-routing-v202610.webp?fit=max\&auto=format\&n=bOtzSrYEqFo1ueOh\&q=85\&s=fdbecbb8e57ceccc7fe4959ac6fd6a17)

Searching for a contact shows them under Notices only.

Eva keeps the normal team assignment and email backup. The WhatsApp notice is sent when the
contact has accepted and the customer has a valid phone number.

## What the person receives on WhatsApp

After accepting the invitation, the person gets a notice when a request matches their rule. The
message includes a chat link and three options:

| Option | What happens |
| - | - |
| “I'll take it” | Reminders for that request stop. Eva continues answering the customer. |
| “Not mine” | The request and reminders follow normal assignment. |
| **Pause notices** | The person stops receiving new notices until notices are resumed. |

These actions appear in the conversation timeline.

## Choose how they answer questions

In the form, or in the **How they answer** column of the list, choose one of two options. With
**Writes directly**, the usual option, the notice includes the customer's number and the person
writes to them on WhatsApp. With **Answers Eva**, the notice carries the question without the
customer's number or the options above: the person replies in the same WhatsApp chat, Eva answers
the customer, and the conversation shows who answered and what they wrote.

## Pause, remove, or invite as a user

In **Settings** › **Members** › **Notices only**, open the contact's actions menu. Select
**Pause notices** or **Resume notices** as their status allows. **Remove** stops their notices.

To give them Eva access, select **Invite as user** and enter their email. Once they accept the
email invitation, they count as a user. Their rules and confirmed WhatsApp number move to their user;
those requests are then assigned to them. Until they accept, they remain a notices contact.

## People who don't use Eva and receive appointments

A **Notices only** contact can also receive appointments without signing in to Eva. The person
shares their Google Calendar with the business's connected Google account. Then, in their menu,
select **Receives appointments…**, choose **Calendar their appointments land in** and, if needed,
their **Bookable hours**. You can also add them in **Calendars** › **Calendar setup** › **Team** with
**Add someone who doesn't use Eva**. They appear in **Team** below your teammates and are assigned to each
appointment type under **Attends**. To stop booking for them, choose **Stop receiving
appointments**; the appointments they already have stay.

## How to know it worked

In **Notices only**, the status changes from **Waiting to accept** to **Gets notices** when the
person accepts on WhatsApp. The count above the list shows notices sent this month. When Eva
sends one, the conversation records the notice.

![Notices only list with waiting, active, declined, and paused contacts and a monthly counter.](https://mintcdn.com/evaai-85079546/bOtzSrYEqFo1ueOh/images/en/team/team-notices-states-v202610.webp?fit=max\&auto=format\&n=bOtzSrYEqFo1ueOh\&q=85\&s=f44512bdacfe021de6622feebd396aeb)

The list shows who accepted, who is still waiting, and notices sent this month.

## If something goes wrong

> [accordion] I cannot see the Notices only tab
>
> Check that you signed in as an owner or admin. If the tab is still missing, Notices only is
> not available in your account yet.

> [accordion] The person does not receive notices
>
> Check their status in **Notices only**. It should say **Gets notices**. Eva sends a notice only
> if the customer has a valid phone number.

> [accordion] The person declined or did not answer the invitation
>
> In their menu, select **Resend invitation**. You can do this 24 hours after the last send.

> [accordion] The person needs to sign in to Eva
>
> In their menu, select **Invite as user**. They need room for another user and must accept the
> email invitation.

## Next steps

> [card] [Add teammates and choose permissions](https://docs.goeva.ai/en/team/members-and-roles.md)

> [card] [Set when Eva asks for help](https://docs.goeva.ai/en/your-agent/behavior.md)


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