> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goeva.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Mercado Libre to Eva

> Connect your Mercado Libre Mexico seller account to answer your buyers' questions from Eva and use your listings as a catalog.

Mercado Libre remains in control of your listings. Eva reads your listings to know what you sell and helps you answer your buyers' questions. A person on your team reviews and sends every answer.

## What you will get

Your buyers' questions arrive in the **Comments Inbox**, grouped by listing. Eva drafts an answer with that listing's facts and you review it before sending.

## Requirements

* A Mercado Libre Mexico seller account.
* Being an owner or admin of your Eva workspace.
* At least one agent in Eva. Each workspace connects one seller account.

## What syncs and what does not

| Information | What Eva does |
| - | - |
| Active and paused listings | Reads them as the agent's read-only catalog: title, price, stock, description, photos and variations. |
| Buyer questions | Shows them in the Comments Inbox with their status: **Unanswered**, **Answered** or **Deleted**. |
| Answers you send from Eva | Publishes them on Mercado Libre under the question. |
| Prices, stock and listings | Never changes them. Eva never edits, pauses or creates listings. |
| Sales, post-sale messages, claims and buyer personal data | Does not sync them. Eva identifies the buyer only by their Mercado Libre number. |

## Connect

**1. Open Mercado Libre in Integrations**

In Eva, go to **Settings → Integrations → Mercado Libre**.

**2. Choose the agent**

If you have more than one agent, choose the one that will use your listings and answer your questions. Then select **Connect Mercado Libre**.

**3. Decide what happens to the current catalog**

If that agent already has a catalog, Eva asks what to do: **Replace catalog** uses your Mercado Libre listings; **Connect without catalog** keeps the current catalog and only brings in the questions.

**4. Authorize Eva on Mercado Libre**

Sign in to Mercado Libre and accept the permissions. Mercado Libre sends you back to Eva.

## How to know it worked

The Mercado Libre card shows **Connected · your seller nickname · Mexico**. Your listings appear in the agent's catalog labeled **Mercado Libre** and unanswered questions arrive in the Comments Inbox.

## Answer a question

1. Open the **Comments Inbox** and choose the listing.
2. Select **Draft with Eva**. Eva writes an answer with the listing's verified facts; each draft uses one credit. If Eva does not suggest an answer, it tells you why and leaves what you already wrote unchanged.
3. Review or edit the text. An answer can have up to 2,000 characters.
4. Select **Answer**. The question shows **Sending** and then **Answered** once Mercado Libre publishes it.

In this version Eva does not answer on its own: a person approves every answer.

## Disconnect

In **Settings → Integrations → Mercado Libre**, select **Disconnect**. Your listings stop syncing and are no longer offered in the catalog, and Eva stops receiving questions. Questions that already arrived stay visible, read-only. If you reconnect the same seller account, Eva picks your listings up again without duplicating them.

## If an error appears

> [accordion] For now you can only connect Mercado Libre Mexico accounts
>
> Eva connects Mexico seller accounts only. Sign in with a Mexico account.

> [accordion] This workspace already has another Mercado Libre account
>
> Each workspace connects one seller account. Disconnect the current one before connecting another.

> [accordion] The card says Needs reconnecting
>
> Mercado Libre asked you to authorize Eva again. Select **Reconnect** on the card. Until then, Eva does not receive questions or listing changes.

> [accordion] An answer says Not confirmed
>
> Mercado Libre did not confirm whether it published the answer. Check the question on Mercado Libre before writing another. Sending the same text again does not publish it twice.

> [accordion] The answer is too long
>
> Mercado Libre accepts answers of up to 2,000 characters. Shorten it and send it again.

## Privacy and limits

Eva keeps the Mercado Libre authorization protected and never shows it. It does not store the buyer's name or contact details.

New questions arrive within minutes through Mercado Libre's notifications, and Eva also checks pending questions periodically. Listings update once a day and whenever Mercado Libre reports a change.

## Next steps

See how the [Inbox](https://docs.goeva.ai/en/crm/inbox.md) works or [connect Shopify](https://docs.goeva.ai/en/channels/shopify.md).


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.