> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goeva.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Find quick answers to the most common questions about Eva AI.

The questions we hear most. Can't find yours? [Get in touch](/en/help/contact).

<AccordionGroup>
  <Accordion title="Do I need to be technical to use Eva?">
    No. Eva is built for business owners, not programmers. You connect your channels, give your agent information, and it handles the conversations. This help center walks you through every step.
  </Accordion>

  <Accordion title="Which channels can Eva reply on?">
    WhatsApp, Instagram, Messenger, and a chat widget for your website. All conversations land in the same [Inbox](/en/crm/inbox).
  </Accordion>

  <Accordion title="Does Eva work for my business and in my language?">
    Yes. Eva works for any industry —a boutique, a distributor, a clinic, a real-estate agency— and talks in your customers' language. You decide how it works using your business's information.
  </Accordion>

  <Accordion title="Can I reply myself instead of the agent?">
    Of course. In any conversation you can take control and reply yourself, then hand it back to your agent. We explain how in [Take over a conversation](/en/crm/take-over).
  </Accordion>

  <Accordion title="Why can't my agent message a customer first on WhatsApp?">
    WhatsApp only lets you reply freely for **24 hours** after the customer's last message. After that, to reopen the conversation you need to send a **template** (a message WhatsApp has approved). Once the customer replies, you again have 24 hours to write freely.
  </Accordion>

  <Accordion title="What is a template and why does it need approval?">
    A template is a pre-written message that WhatsApp reviews and approves so you can start or reopen conversations outside the 24-hour window. Approval usually takes a few minutes. It's a WhatsApp rule, not an Eva one.
  </Accordion>

  <Accordion title="Can I have more than one agent or connect several channels?">
    Yes. You can expand your account with additional agents and channels as add-ons. You manage them in **Settings → Subscription**; on some accounts, with help from your Eva advisor.
  </Accordion>

  <Accordion title="My agent stopped replying. What happened?">
    Most often a channel's access expired and needs reconnecting, another app is intercepting the messages, or the message arrived outside the 24-hour window. Check [Common issues](/en/help/common-issues) to fix it fast.
  </Accordion>

  <Accordion title="Who can connect or reconnect a channel?">
    Only workspace **administrators**. If you don't see the button to connect or reconnect, ask an administrator to do it.
  </Accordion>

  <Accordion title="How do I pay and where do I see my plan?">
    In **Settings → Subscription** you see your plan and manage your payment method through Stripe's secure portal. Details are in [Plans and payments](/en/billing/plans-and-payments).
  </Accordion>

  <Accordion title="Can I test my agent before it talks to customers?">
    Yes, and we recommend it. Next to your agent's configuration there's a preview to simulate conversations. Learn how in [Test your agent](/en/your-agent/testing).
  </Accordion>
</AccordionGroup>