> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goeva.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to merge two contacts of the same person

> If one person was saved twice, join both contacts into one from their page.

Sometimes the same person gets saved twice: they wrote from another number, were saved once
with a country code and once without it, or arrived once through WhatsApp and once through
your store. You can join both contacts into one.

## What you'll achieve

One contact with the conversations and deals of both. The other contact no longer appears in
your list.

## Requirements

* Access to **Contacts**, and permission to edit both people

## Merge the contacts

**1. Open the contact's page**

In **Contacts**, open the person and choose **Open page**.

**2. Choose Merge with…**

At the top right, open the **⋯** menu and select **Merge with…**.

**3. Find the other record**

Type their name, phone or email and choose that person's other contact.

**4. Choose which one stays**

You'll see both contacts side by side and what merging would do. Tap the one that should
stay.

**5. Confirm**

Review the summary and select **Merge**. Nothing changes before this step.

## How to know it worked

A notice says the contacts were merged and you land on the page of the contact that stayed,
with the conversations and deals of both.

## What happens to the data

* The other contact's conversations and deals move to the one that stays.
* The details of the one that stays are not replaced. Anything missing, like email or phone,
  is filled in from the other one.
* If the one that stays already has tags, it keeps its own and the other's are not copied.
* Merging sends no message to your customer.

## Restore a contact that was merged

If two different people ended up joined in one contact, you can bring back the contact that
disappeared. Only people with the **owner** or **admin** role see it.

**1. Open the page of the contact that stayed**

In **Contacts**, open the person and choose **Open page**.

**2. Open the list of merged contacts**

Below the phone and email, select the line **1 contact merged into this one**. It only
appears when there is something to restore.

**3. Restore**

On the contact you want back, select **Restore** and confirm.

**4. Give them their conversations**

Restoring moves nothing. Open each conversation in the **Inbox** and use
[Move conversation](https://docs.goeva.ai/en/crm/move-conversation.md) to send it to the restored contact.

* If another contact already uses their number or email, it stays where it is and the notice
  tells you which contact has it. New messages keep reaching the same contact as today.
* A contact that says "Deleted" instead of "Merged" only shares a contact detail with this
  one, and the card says which: the same number, the same email, or another detail such as an
  Instagram account. There is no record that they were merged. Restore it only if it is a
  different person.
* Contacts that someone deleted by hand do not appear here.

## If something goes wrong

> [accordion] Merge with… does not appear
>
> Your role needs access to **Contacts**. The option is only on the contact's full page, not
> in the list's quick view or in the **Inbox**.

> [accordion] It says the contacts can't be merged
>
> Something shows they are different people, for example two WhatsApp accounts or two
> different customers of the same Shopify store. The message explains what it is. If you can
> fix it, like a field with different values, fix it and try again.

> [accordion] It asks you to confirm it's the same person
>
> One of the phones has no country and matches a Mexico number. Check it only if you are
> sure it's the same person.

> [accordion] It says something changed while you were reviewing
>
> Someone edited one of the contacts at the same time. The summary updates and tells you what
> changed. Review it and select **Merge** again.

## Next steps

> [card] [Move a single conversation](https://docs.goeva.ai/en/crm/move-conversation.md)

> [card] [Manage your contacts](https://docs.goeva.ai/en/crm/contacts.md)


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