> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goeva.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Use the Inbox

> Manage all customer conversations from one shared inbox.

The **Inbox** brings all your conversations —WhatsApp, Instagram, Messenger, and the widget— into one place. You and your team help customers from there, without hopping between apps.

Open it from **Inbox** in the sidebar.

<img src="https://mintcdn.com/evaai-85079546/UtT8IQz6tvKOQTNy/images/en/crm/inbox-1.png?fit=max&auto=format&n=UtT8IQz6tvKOQTNy&q=85&s=070caec482d3085114cd6354e3e54077" alt="Eva's Inbox with the conversation list and an open conversation" width="2880" height="1800" data-path="images/en/crm/inbox-1.png" />

## Find the right conversation

On the left is your list of **Conversations**. To organize it:

* **View tabs**: **All** (everything coming in), **Mine** (the ones you handle), and **No reply** (the ones waiting for a person).
* **Search**: type a name or number in the search bar.
* **Filters**: use **Filters** to narrow by channel or by date.

## Know who's replying

Each conversation shows a status badge:

* **Eva AI** — your agent is replying.
* **Human** — someone on your team has taken control.
* **Unassigned** — nobody has taken it on yet.

<Tip>
  Want to reply yourself instead of your agent? Learn how to [take over a conversation](/en/crm/take-over).
</Tip>

<Note>
  Every conversation is tied to a [contact](/en/crm/contacts), so you always have that person's history at hand.
</Note>