> ## Documentation Index > Fetch the complete documentation index at: https://docs.goeva.ai/llms.txt > Use this file to discover all available pages before exploring further. # How to turn on WhatsApp calls > Let customers call from your WhatsApp chat, choose who answers, and learn how to call a customer after they grant permission. When you turn on WhatsApp calls, customers can call you from the button in their chat with you. Calls start off for each number. ## What you will get Customers can call your WhatsApp number. You choose whether your team or Eva answers and what happens if nobody picks up. ## Requirements * A WhatsApp number handled in Eva. If you still use the number in WhatsApp Business, its calls stay in that phone app. * Owner or admin access to turn calls on or off. * Meta must allow calls on the number. Eva shows the reason when it cannot yet be enabled. ## Turn on calls **1. Open Calls** In **AI Agents**, open your agent. Under **Behavior**, open **Calls**. **2. Choose who answers** Under **Who answers**, choose **Your team** or **Eva**. For your team, choose **Eva answers the call**, **Voicemail**, or **It just stays a missed call** under **If nobody answers**. You can also turn on **Eva messages on WhatsApp whoever couldn't get through**. Then select **Save behavior**. **3. Turn on the number** Under **Customers can call you at**, find the WhatsApp number and select **Turn on**. Review who answers and the price in the window, then select **Turn on**. Turn on each number separately. ![Calls shows the WhatsApp number, Who answers, and If nobody answers on one screen.](https://mintcdn.com/evaai-85079546/U7-iKnBSYeEFehIE/images/en/channels/whatsapp/whatsapp-calls-questions-v202610.webp?fit=max\&auto=format\&n=U7-iKnBSYeEFehIE\&q=85\&s=335212e13a879b81fadad20fbc83aeac) Calls shows the three decisions: where customers call, who answers, and what happens if nobody answers. ![WhatsApp call activation window with the answer summary and price per minute.](https://mintcdn.com/evaai-85079546/U7-iKnBSYeEFehIE/images/en/channels/whatsapp/whatsapp-calls-activation-v202610.webp?fit=max\&auto=format\&n=U7-iKnBSYeEFehIE\&q=85\&s=95b61eea7bd06a8a3bb668678bf73611) The window confirms who answers and the price before you turn calls on. You can also open the call menu in a WhatsApp conversation in the [Inbox](https://docs.goeva.ai/en/crm/inbox.md) and select **Turn on WhatsApp calls**. The same window opens. ![Inbox call menu with Turn on WhatsApp calls.](https://mintcdn.com/evaai-85079546/U7-iKnBSYeEFehIE/images/en/channels/whatsapp/whatsapp-calls-menu-v202610.webp?fit=max\&auto=format\&n=U7-iKnBSYeEFehIE\&q=85\&s=4c3a30767f2433fd628a63c3f2b66c4e) The call menu in a WhatsApp conversation offers to turn calls on. ## How to know it worked Under **Calls**, the number says **On**. The call button can take a few days to appear in customers' chats. ![WhatsApp number marked On, with a note that the call button may take days to appear.](https://mintcdn.com/evaai-85079546/U7-iKnBSYeEFehIE/images/en/channels/whatsapp/whatsapp-calls-active-v202610.webp?fit=max\&auto=format\&n=U7-iKnBSYeEFehIE\&q=85\&s=80d29f4db16c84f279d5d91a9e1f935d) The WhatsApp number shows On. WhatsApp calls to your business ring for your team in the Eva app. If Eva answers, she can hand the call to a person under your rules; that person receives it in the app too. Each minute costs 5 credits when Eva answers or 3 credits when your team answers, on both phone and WhatsApp calls. ## If you cannot turn calls on yet * Number limit: Meta requires a number that can start at least 2,000 conversations per day. Eva shows your current limit. Check **Calls** again when it rises. * Meta hid the button: wait until the date Eva shows before trying again. * Payment method: add one to your WhatsApp account in Meta if Eva asks for it. * Setup problem: if Eva says it has notified EvaAI, we will look into it. ![WhatsApp number without a Turn on button, showing its current limit and the required 2,000 conversations per day.](https://mintcdn.com/evaai-85079546/U7-iKnBSYeEFehIE/images/en/channels/whatsapp/whatsapp-calls-limit-v202610.webp?fit=max\&auto=format\&n=U7-iKnBSYeEFehIE\&q=85\&s=edca70a8e8ec1938024c6c14a29720f2) Eva explains when a number has not reached the 2,000 daily conversation limit. ## Call a customer and turn calls off To call a customer on WhatsApp, open their conversation in the **Inbox** and open the call menu. If they have not granted permission, select **Ask permission to call**. Meta limits requests to one per day and two per week. When permission is available, you will see **Call on WhatsApp**. Outbound WhatsApp calls also incur Meta's per-minute charge on your business's Meta account. To turn calls off for a number, return to **AI Agents** → **Behavior** → **Calls**. Open the number's menu, select **Turn off**, and confirm. Calls already in progress continue. ## Next steps * [Set up your agent's behavior](https://docs.goeva.ai/en/your-agent/behavior.md) * [Find the conversation in your Inbox](https://docs.goeva.ai/en/crm/inbox.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.