> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goeva.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to move your number to WhatsApp Business

> Eva connects numbers that are in WhatsApp Business. If yours is still in the regular WhatsApp app, move it first and keep the number, chats, and contacts.

WhatsApp and WhatsApp Business are two different applications with the same account behind them. Eva connects numbers that are in **WhatsApp Business**, so if yours is still in the regular app, this is the step before.

## What you will get

Your number working in the WhatsApp Business app, with the same chats and contacts, ready to connect to Eva.

## Requirements

* The phone where that number has WhatsApp today, with you.
* Room to install one more app.
* A few minutes: the app copies your history the first time it opens.

<Note>
  This changes the application, not the number. Your customers keep writing to the same number and you keep the conversations.
</Note>

## Move the number

<Steps>
  <Step title="Back up your chats">
    Before you start, run the backup from the WhatsApp app you use today. That way the whole history travels.
  </Step>

  <Step title="Install WhatsApp Business">
    Download it from your phone's store. Install it without deleting the WhatsApp app you already have.
  </Step>

  <Step title="Open WhatsApp Business and register the same number">
    The app detects that the number already has an account and offers to bring your chats over. Accept.
  </Step>

  <Step title="Fill in the business profile">
    Name, category, and description. This is what your customers will see.
  </Step>

  <Step title="Follow WhatsApp's own instructions to finish">
    WhatsApp changes these screens from time to time. If something does not match what you see, follow WhatsApp's official instructions for switching from the regular app to WhatsApp Business.
  </Step>
</Steps>

## How to know it worked

Open WhatsApp Business on the phone: your number appears in the business profile and your conversations are there. From another phone, send a message to that number and confirm it arrives in WhatsApp Business.

Once that is done, go back to Eva and answer **It is in the WhatsApp Business app on my phone**.

## If something goes wrong

### The chats did not come across to WhatsApp Business

The transfer is only offered during registration. Reinstall the app, register the same number, and accept bringing the history over when it asks.

### The number ended up in both apps

A number works in one app at a time. Keep the one you are going to use installed and uninstall the other one on that phone.

### Eva still says the number needs WhatsApp Business

Eva checks the number against Meta when connecting. If you just made the change, wait a few minutes and try the connection again.

## Next steps

* [Connect WhatsApp](/en/channels/whatsapp)
* [Keep using your WhatsApp Business](/en/channels/whatsapp/keep-using-whatsapp-business)