> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goeva.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to change the name customers see on WhatsApp

> Request a change to your WhatsApp number's display name and recognize when Meta is still reviewing it or has made a decision.

Your display name identifies your business on WhatsApp. Meta reviews changes before showing them.

## What you will get

You will request a name from Eva and see whether Meta is reviewing, approving or rejecting it.

## Requirements

* The owner or administrator role in your Eva workspace.
* A WhatsApp Business Platform number connected to your agent.

## Request a new name

**1. Open the channel**

In Eva, open your agent, go to **Channels**, and select the **WhatsApp** number.

**2. Open the profile**

On the number's card, open **Profile** and find **Name on WhatsApp**.

**3. Send the name**

Enter **New name** and select **Request change**. Eva shows that Meta is reviewing the request.

You can also [open phone numbers in WhatsApp Manager](https://business.facebook.com/wa/manage/phone-numbers/) and select the number to check its name and status.

## How to know it worked

If Eva says Meta is reviewing the name, the request is **in review**. It has not been rejected. Wait for a decision before requesting the same name again.

When Meta approves it, Eva shows the approved name. If Meta rejects it, read the displayed reason and request a different name that represents your business.

## If something goes wrong

If **Request change** is missing, ask a workspace owner or administrator to open the channel. If you cannot resolve Meta's stated reason, [contact support](https://docs.goeva.ai/en/help/contact.md) with the number and the text shown.

## Next steps

* [How to edit your WhatsApp business profile](https://docs.goeva.ai/en/channels/whatsapp/business-profile.md)
* [How to maintain your WhatsApp connection](https://docs.goeva.ai/en/channels/whatsapp/maintain-and-recover.md)


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