> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goeva.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to activate SMS

> Learn what A2P registration checks, how long it may take, what it costs, and how to fix a rejection.

To text US numbers, the provider reviews your business and how it gets contacts' permission. This is called **A2P 10DLC**. During review, incoming texts may appear in Eva, but US-bound replies wait for approval.

## Requirements

* An SMS-capable US or Canada number on your agent.
* Your business's legal details, a representative and a [public page with SMS consent](https://docs.goeva.ai/en/channels/sms/business-page-and-consent.md).

## Activate SMS

In your agent's number panel, find the **SMS** line on your US or Canadian number card and select **Activate SMS**. Only the account owner can do this.

Registration has four steps: **What it is** explains the process; **Your business** confirms the legal and representative details; **Permission** asks you to [publish your business page](https://docs.goeva.ai/en/channels/sms/business-page-and-consent.md); and **Review and submit** shows your details and **Registration type** before you select **Submit registration**.

**Low volume** is preselected and recommended: USD $4.50 for the brand + USD $15 for review when submitted, then USD $1.50 a month. You can choose **Standard**: USD $46 for the brand + USD $15 for review when submitted, then USD $10 a month. Eva shows the charges before confirmation; peso invoices use Banxico's FIX rate on the charge date.

On the number card, **View status** opens **SMS registration status**: Business profile, Brand, Campaign and Number activation. Review may take 72 hours or more for the profile, minutes to 7 business days for the brand, and 10 to 15 days or more for the campaign. These are estimates; the number must also finish activation.

## If registration is rejected

The number card shows the **Rejected step**, **Reason** and **What to fix**. Select **Fix and resubmit**: Eva opens **Your business** for rejected business details, or **Permission** for a rejected campaign. Check the changes under **Review and submit**, then select **Save and resubmit**. A brand has up to three free resubmissions; the card shows how many remain. If a campaign resubmission has a fee, Eva shows **Resubmitting costs** and the amount before confirmation.

Under **Settings** → **Integrations** → **Phone**, the alert shows which step to fix. After resubmission it shows the new review and, after approval, clears the issue. If Eva says the rejection needs our team's review, [contact us](https://docs.goeva.ai/en/help/contact.md).

## How to know it worked

Once the number is approved to send, you can reply from the [SMS inbox](https://docs.goeva.ai/en/channels/sms/sms-inbox.md).


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.