> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goeva.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to allow replies to Instagram or Facebook comments

> Check Page access and authorize Facebook and Instagram again so Eva can receive and reply to comments on your business accounts.

For Eva to reply to comments, the person connecting Facebook and Instagram needs Page access and must approve Meta's comment permissions.

## What you will get

You will check who has access and authorize the Facebook and Instagram connection again in Eva.

## Requirements

* A personal Facebook account with access to the business Page.
* Permission to manage comments on the Page or linked Instagram account.
* The owner or administrator role in your Eva workspace.

## Check access and reconnect

**1. Check the Page**

Open [Page settings in Meta Business](https://business.facebook.com/settings/pages) and select the linked Page. Check that your personal account can manage comments.

**2. Open the connection in Eva**

In Eva, go to **Settings** → **Integrations** → **Facebook and Instagram**.

**3. Authorize again**

In that card's ⋯ menu, select **Reconnect**. Sign in with the personal account that has Page access and approve the comment permissions. In Facebook, choose “All current and future Pages”; if you do not see it, tick every Page.

Meta calls the Instagram permission `instagram_manage_comments`. For Facebook Page comments, Meta requests permission to read content and manage Page interactions. You do not need to find those names in a menu; Meta shows them during authorization.

## How to know it worked

In **Settings** → **Integrations** → **Facebook and Instagram**, the Page's **Comments** label turns green after Eva checks it automatically. If you want to confirm your agent's reply, add a new comment from another account.

## If something goes wrong

If your account lacks Page access, ask a person with full control to grant it. If Meta still denies permission, [recover portfolio access](https://docs.goeva.ai/en/channels/recover-meta-business-portfolio-access.md) or [contact support](https://docs.goeva.ai/en/help/contact.md).

## Next steps

* [How to connect Facebook and Instagram](https://docs.goeva.ai/en/channels/facebook-instagram.md)


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