> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goeva.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to change an automatic Instagram or Messenger reply

> Find an automatic Instagram or Messenger reply in Meta Business Suite and decide whether to edit it or turn it off.

An automatic reply set in Meta Business Suite can appear on Instagram or Messenger even when an agent is connected in Eva.

## What you will get

You will find the Meta automation and edit its text or turn it off.

## Requirements

* Access to the Facebook Page and its linked Instagram account, if applicable.
* Permission to manage that Page's messages in Meta Business Suite.

## Check the reply in Meta

**1. Open the inbox**

Open the [Meta Business Suite Inbox](https://business.facebook.com/latest/inbox/automated_responses) and choose the correct Page.

**2. Open automations**

In the Inbox, open **Automations**, then **Instant reply**.

**3. Choose what to do**

Check whether Messenger or Instagram is selected. Change the text and save, or turn off Instant reply.

Check other active Inbox automations if the customer sees different text.

## How to know it worked

Send a test message from another account to the affected channel. The old automatic reply should no longer appear, or it should show your saved text.

## If something goes wrong

If **Automations** is missing, check that you selected the right Page and ask its administrator for access. If two replies still appear, [contact support](https://docs.goeva.ai/en/help/contact.md) with a screenshot of the test message.

## Next steps

* [How to connect Instagram](https://docs.goeva.ai/en/channels/instagram.md)
* [How to connect Messenger](https://docs.goeva.ai/en/channels/messenger.md)


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