> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goeva.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Instagram

> Link Instagram to reply to messages and inquiries from Eva AI.

Connect Instagram so your agent replies to the direct messages on your professional account, without you having to watch the app.

<Note>
  Before you start, your Instagram account must be a **professional** account (business or creator) linked to a Facebook page. In Instagram, go to **Settings → Messages** and turn on **"Allow access to Instagram messages in Inbox."** Without it, the connection completes but messages won't arrive.
</Note>

## Connect your account

<Steps>
  <Step title="Open your agent's channels">
    In the sidebar go to **AI Agents**, open your agent, and click the **Channels** tab.
  </Step>

  <Step title="Start the connection">
    On the **Instagram** card, click **Connect Instagram**.
  </Step>

  <Step title="Authorize with Meta">
    A Meta window opens. Sign in with the Facebook account that manages your Instagram and accept the permissions.

    <img src="https://mintcdn.com/evaai-85079546/UtT8IQz6tvKOQTNy/images/illustrations/meta-connect.svg?fit=max&auto=format&n=UtT8IQz6tvKOQTNy&q=85&s=01830cd7e3d353a34578bded5664097f" alt="Secure Meta window to authorize the connection" width="360" height="260" data-path="images/illustrations/meta-connect.svg" />
  </Step>

  <Step title="Choose your accounts">
    If you manage several accounts, pick the ones you want to connect and confirm. The window closes and your accounts appear in the list.
  </Step>
</Steps>

## Confirm it works

Each connected account shows its status. When it reads **Working**, it's ready. To check, send a direct message from another Instagram account and watch your agent reply.

<Tip>
  Only a workspace administrator can connect channels. If you don't see the button, ask an administrator to make the connection.
</Tip>

## Good to know

* **The 24-hour window.** Just like WhatsApp, Instagram only lets you reply within 24 hours of the customer's last message.
* If a channel reads **Action required**, something changed in Meta. Go to [Common issues](/en/help/common-issues) to fix it.