> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goeva.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to connect a Zoho email account

> Turn on IMAP in Zoho, create an app password when you use two-factor authentication, and connect your email to Eva.

Zoho connects as **Other provider**. Before starting, turn on IMAP and prepare the right password.
Those are the two most common reasons Zoho rejects a connection.

## 1. Turn on IMAP in Zoho

<Steps>
  <Step title="Open Zoho Mail settings">
    Sign in to Zoho Mail with the email you will connect. Open Settings → Mail Accounts (Zoho's
    own menu) and select the primary address.
  </Step>

  <Step title="Enable IMAP access">
    In the **IMAP** section, turn on **IMAP Access** and save.
  </Step>
</Steps>

<Note>
  If this setting is missing, your plan or organization policy may block IMAP. Ask your Zoho
  administrator to enable it before continuing.
</Note>

## 2. Prepare the password

If your account does not use two-factor authentication, you can normally use the email password.
If it does, the regular password will not work: create an app password.

<Steps>
  <Step title="Open Security in Zoho Accounts">
    Sign in to your Zoho account and go to **Security → App passwords**.
  </Step>

  <Step title="Generate a password">
    Select **Generate New Password**, enter `Eva` as the name, and create it.
  </Step>

  <Step title="Copy it">
    Zoho shows it once. Copy it without spaces; this is the password you will enter in Eva.
  </Step>
</Steps>

## 3. Connect Zoho in Eva

<Steps>
  <Step title="Open the member's email settings">
    In Eva, go to **Settings → Members**. On the person's row, select **+ Set up** under **Email**.
  </Step>

  <Step title="Choose Other provider">
    Select **Other provider — cPanel, Hostinger, Zoho, or other servers**.
  </Step>

  <Step title="Enter the address">
    When you leave the field, Eva recognizes Zoho and suggests the servers. For most business
    accounts they are **IMAP: `imappro.zoho.com`** and **SMTP: `smtppro.zoho.com`**; review the
    suggestion under **Advanced settings** and adjust it if your account is in another region.

    <Frame caption="Eva suggests the Zoho servers; confirm them under Advanced settings.">
      <img src="https://mintcdn.com/evaai-85079546/UUpYIbZvk2UaACxQ/images/en/channels/email/email-zoho-detected-v202608.webp?fit=max&auto=format&n=UUpYIbZvk2UaACxQ&q=85&s=4030a1d449bc699218176454b645f489" alt="Form with a Zoho address, the server suggestion and the advanced settings expanded." width="1120" height="1798" data-path="images/en/channels/email/email-zoho-detected-v202608.webp" />
    </Frame>
  </Step>

  <Step title="Enter the right password">
    Use the app password if you have two-factor authentication. Confirm the suggested servers
    under **Advanced settings**; change them only if your Zoho administrator gave you different ones.
  </Step>

  <Step title="Connect the email">
    Select **Connect email**. When it finishes, the card shows **Other provider · Connected**.

    <Frame caption="The Zoho mailbox card showing Connected.">
      <img src="https://mintcdn.com/evaai-85079546/UUpYIbZvk2UaACxQ/images/en/channels/email/email-zoho-connected-v202608.webp?fit=max&auto=format&n=UUpYIbZvk2UaACxQ&q=85&s=b49090e1b9ac7a2ed303c04e7a72e474" alt="Connected Zoho mailbox card with the green Connected badge." width="1020" height="458" data-path="images/en/channels/email/email-zoho-connected-v202608.webp" />
    </Frame>
  </Step>
</Steps>

<Tip>
  The IMAP and SMTP username is usually the full address, such as `sales@yourcompany.com`. If Zoho
  gave you different usernames, enter them under **Advanced settings**.
</Tip>

<Note>
  Eva initially brings in email from the last 5 days. It does not delete or move older messages
  that remain in Zoho.
</Note>

## If Zoho rejects the connection

<AccordionGroup>
  <Accordion title="The password no longer works">
    Confirm that IMAP is still enabled. If you use two-factor authentication, generate a new app
    password and enter it under **Reconnect**.
  </Accordion>

  <Accordion title="Eva detected different servers">
    Zoho uses regional domains. Keep the ones Eva detected. If your company recently moved to
    Zoho, ask the administrator whether the email migration has finished.
  </Accordion>

  <Accordion title="You can receive but cannot send">
    Confirm that SMTP is allowed for your account and that the username is the full address. See
    [Troubleshoot email](/en/channels/troubleshoot-email).
  </Accordion>
</AccordionGroup>

<Card title="Connect another provider" href="/en/channels/connect-other-provider">
  Use automatic detection with cPanel, Hostinger, GoDaddy, IONOS, Namecheap, iCloud, or Yahoo.
</Card>