> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goeva.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to connect another email provider

> Connect email from cPanel, Hostinger, GoDaddy, IONOS, Namecheap, iCloud, Yahoo, or another server with automatic IMAP and SMTP detection.

Use **Other provider** when your email is not hosted by Google or Microsoft. Eva looks for the
configuration published by your domain and fills in the servers when it can verify them.

## Before you start

Have these ready:

* The full email address
* The mailbox password, not the hosting control panel password
* An app password if your provider requires one
* Your provider's IMAP and SMTP details, in case they cannot be detected

## Connect the email

<Steps>
  <Step title="Open Members">
    In Eva, go to **Settings → Members**. On the person's row, select **+ Set up** in the **Email**
    column.
  </Step>

  <Step title="Choose Other provider">
    Select **Other provider — cPanel, Hostinger, Zoho, or other servers**.
  </Step>

  <Step title="Enter the email">
    Eva looks for the configuration as soon as you finish entering the address.

    <Frame caption="Eva detects the provider and servers as you type the address.">
      <img src="https://mintcdn.com/evaai-85079546/UUpYIbZvk2UaACxQ/images/en/channels/email/email-other-detected-v202608.webp?fit=max&auto=format&n=UUpYIbZvk2UaACxQ&q=85&s=e469b3e2b909bc931cd54f943950e12c" alt="Form with the detected provider and the IMAP and SMTP servers under the email field." width="1120" height="1294" data-path="images/en/channels/email/email-other-detected-v202608.webp" />
    </Frame>
  </Step>

  <Step title="Review the result">
    If you see the provider name and the IMAP and SMTP servers, continue. If Eva shows
    **Unverified suggestion**, compare the servers with your provider's details first.
  </Step>

  <Step title="Enter the password">
    Use the mailbox password or the required app password. Select **Connect email**.
  </Step>
</Steps>

<Note>
  If Eva recognizes Google Workspace or Microsoft 365, return to the picker and use the Google or
  Microsoft button. It is safer and does not require sharing a password.
</Note>

## Notes by provider

<AccordionGroup>
  <Accordion title="cPanel">
    Use the email account password, not your cPanel login. If Eva cannot detect the servers, open
    **Email Accounts → Connect Devices** in cPanel and copy the secure IMAP and SMTP details into
    **Advanced settings**.
  </Accordion>

  <Accordion title="Hostinger">
    Use the password created for that mailbox. Eva normally detects and fills in Hostinger's
    servers. If you changed them manually, compare them with the settings in hPanel.
  </Accordion>

  <Accordion title="GoDaddy">
    First confirm which product you have. For **Microsoft 365 from GoDaddy**, use the Microsoft
    button. For **Professional Email**, choose **Other provider** and let Eva detect the settings.
  </Accordion>

  <Accordion title="IONOS">
    Use the full address and that mailbox's password. Eva fills in IONOS servers when the domain
    points directly to that provider.
  </Accordion>

  <Accordion title="Namecheap Private Email">
    Use the Private Email mailbox password. Eva normally fills in the same secure server for
    incoming and outgoing email.
  </Accordion>

  <Accordion title="iCloud Mail">
    iCloud requires an app password. Go to `account.apple.com`, open **Sign-In and Security →
    App-Specific Passwords**, and generate one for Eva. If it does not connect, open **Advanced
    settings**: the IMAP username may be the part before `@icloud.com`, while the SMTP username is
    the full address.
  </Accordion>

  <Accordion title="Yahoo Mail">
    Yahoo requires an app password for external email clients. Generate one in your Yahoo account
    security settings and paste it into Eva instead of your regular password.
  </Accordion>
</AccordionGroup>

## If Eva cannot find the configuration

<Steps>
  <Step title="Ask for secure settings">
    Ask your provider for the server and port for **IMAP with SSL/TLS** and **SMTP with SSL/TLS**.
    Do not use POP.
  </Step>

  <Step title="Open Advanced settings">
    Enter the servers, ports, and — if different — the IMAP and SMTP usernames.

    <Frame caption="Advanced settings show servers, ports and usernames.">
      <img src="https://mintcdn.com/evaai-85079546/UUpYIbZvk2UaACxQ/images/en/channels/email/email-other-advanced-v202608.webp?fit=max&auto=format&n=UUpYIbZvk2UaACxQ&q=85&s=cda94a68d55a6eb07649c77f3e0762e1" alt="Advanced section with IMAP and SMTP host, port and the optional usernames." width="840" height="1442" data-path="images/en/channels/email/email-other-advanced-v202608.webp" />
    </Frame>
  </Step>

  <Step title="Connect and review the card">
    When finished, the card should show **Other provider · Connected**. Eva starts by importing
    email from the last 5 days.
  </Step>
</Steps>

<Tip>
  If you just moved email to another provider, wait for the domain change to finish and use the new
  provider's details. Then review [how to reconnect after a migration](/en/channels/troubleshoot-email#you-changed-the-password-or-provider).
</Tip>

<Card title="Zoho-specific guide" href="/en/channels/connect-zoho">
  Enable IMAP and create an app password before connecting.
</Card>