> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goeva.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to connect Outlook or Microsoft 365

> Connect an Outlook or Microsoft 365 email account to Eva through Microsoft's secure authorization and bring recent messages into the Inbox.

Connect Outlook or Microsoft 365 to receive and send email from Eva. You sign in and authorize
access at Microsoft; you do not enter your password in Eva.

## Requirements

* The owner or administrator role in the Eva workspace
* Access to sign in to the Microsoft account you want to connect
* Permission from your organization to authorize apps, if this is a business account

## Connect the email

<Steps>
  <Step title="Open Members">
    In Eva, go to **Settings → Members**. Find the person who will use the email and select
    **+ Set up** in the **Email** column.
  </Step>

  <Step title="Choose Microsoft">
    Select **Microsoft — Outlook or Office 365**.

    <Frame caption="The provider chooser inside Set up email.">
      <img src="https://mintcdn.com/evaai-85079546/UUpYIbZvk2UaACxQ/images/en/channels/email/email-provider-picker-v202608.webp?fit=max&auto=format&n=UUpYIbZvk2UaACxQ&q=85&s=87ab7e850aab47f85c8a11abd008c0a7" alt="Dialog with the Google, Microsoft and Other provider options." width="1120" height="808" data-path="images/en/channels/email/email-provider-picker-v202608.webp" />
    </Frame>
  </Step>

  <Step title="Sign in">
    Eva takes you to Microsoft in the same tab. Confirm that you chose the right address.
  </Step>

  <Step title="Accept the permissions">
    Review Microsoft's screen and select **Accept**. If your organization requires administrator
    approval, Microsoft tells you here.
  </Step>

  <Step title="Return to Eva">
    Microsoft sends you back to Eva. The email appears as **Connected** and starts bringing in
    recent messages.

    <Frame caption="The Microsoft mailbox card showing Connected.">
      <img src="https://mintcdn.com/evaai-85079546/UUpYIbZvk2UaACxQ/images/en/channels/email/email-microsoft-connected-v202608.webp?fit=max&auto=format&n=UUpYIbZvk2UaACxQ&q=85&s=1e01979898cb01b4916fb655877834d9" alt="Connected Outlook card with the green Connected badge." width="1020" height="458" data-path="images/en/channels/email/email-microsoft-connected-v202608.webp" />
    </Frame>
  </Step>
</Steps>

<Note>
  The first import covers the last 5 days. Older messages stay in Outlook; new ones continue to
  arrive in Eva.
</Note>

<Tip>
  If your business email uses Microsoft 365 even though it does not end in `@outlook.com`, choose
  Microsoft. Eva also recognizes these accounts if you enter the address under **Other provider**.
</Tip>

## How to know it worked

The card shows **Microsoft · Connected**. Open Email in the Inbox and confirm that recent messages
appear. Then send a test reply to an address you control.

## If Microsoft will not let you continue

<AccordionGroup>
  <Accordion title="Administrator approval is required">
    Your organization controls which apps can access email. Ask the Microsoft 365 administrator
    to approve Eva, then connect again.
  </Accordion>

  <Accordion title="The selected account is not the right one">
    Return to **Settings → Members → Email** and connect again with the address that should send
    and receive in Eva.
  </Accordion>

  <Accordion title="Access is removed later">
    The card shows **Needs attention** and explains that Eva lost access. Select **Reconnect**,
    sign in to Microsoft, and accept the permissions again.
  </Accordion>
</AccordionGroup>

## Next steps

<Card title="Understand email health" href="/en/channels/email-health">
  Tell a receiving problem from a sending problem.
</Card>

<Card title="Fix an email that stopped working" href="/en/channels/troubleshoot-email">
  Follow the exact action shown on the card.
</Card>