> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goeva.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to add another email address to a team member

> Connect another address to the same team member so they can send and receive email in Eva without sharing passwords or changing their Eva sign-in.

Connect or open email from **Settings** → **Integrations** → **Email**. Eva opens the **Members** settings to choose the person and their mailbox; you can also go straight to **Settings** → **Members**.

If Laura signs in to Eva as `laura@frivalt.mx` and handles
`wholesale@tienda-ejemplo.com` and `ventas@tienda-ejemplo.com`, an owner or
administrator can connect both mailboxes to her.

## What you will achieve

Eva will show the member's mailboxes under **Connected mailboxes · send and receive**.
**Sign-in email** is the address used to enter Eva; adding a mailbox does not change it.
When composing a new email, the member can choose the sending address in **From**.
Replies go out from the mailbox that received the conversation.

## Requirements

* Be an owner or administrator of the Eva workspace.
* Have authorized access to the email account you will connect and its two-step verification, if prompted.
* If you use Microsoft, that option must be available in your workspace.
* For a shared address, confirm it is an email account with its own sign-in.
  An alias or group without its own sign-in cannot be connected as another mailbox.

**Never share passwords**, including in a chat or with another team member to make this connection.

## Add the second email

**1. Open the member's email settings**

In Eva, go to **Settings → Members**. Find the team member who will use both addresses.
In their row, select an address in the **Connected mailboxes** column.
If they have no connected email yet, select **+ Set up**.

**2. Choose another provider**

In **Set up email**, distinguish **Sign-in email** from
**Connected mailboxes · send and receive**. Find **Add another email** below the mailboxes.
Select **Google**, **Microsoft** if available, or **Other provider**,
depending on where the new address is hosted.

![Laura Mendez's dialog: Sign-in email, Connected mailboxes · send and receive with two mailboxes, Add another email, and the sign-in hint.](https://mintcdn.com/evaai-85079546/BLk60GhxlJYlM2s2/images/en/channels/email/email-second-mailbox-v202609.webp?fit=max\&auto=format\&n=BLk60GhxlJYlM2s2\&q=85\&s=065c8a2c9a29cc2f6dc462f0443776b8)

The member's sign-in email, connected mailboxes, and Add another email options.

**3. Sign in to the account you are adding**

Eva explains: **It will ask you to sign in to that email account.** If you choose Google
or Microsoft, Eva opens the provider's authorization. Sign in there
with **the email account you want to connect**, such as `ventas@tienda-ejemplo.com`.
Check the address before authorizing Eva. Your Eva sign-in can remain
`laura@frivalt.mx`.

If you choose **Other provider**, enter that account's access details in Eva's form.

**4. Check the result**

Back in Eva, check that the new address appears beside the first one with a
**Connected** status. The email used to sign in to Eva stays the same.

## If ventas is a shared address

If `ventas@tienda-ejemplo.com` has its own sign-in, an authorized person can connect it
from the row of the team member who will use it. Google or Microsoft authorization must
use that email account. Whoever controls the account also completes its two-step verification.

The connection from **Members** belongs to the chosen team member. If several people need
to use the same address, ask your workspace administrator: repeating the connection in
each row does not create separate access. This flow does not offer a way for each person to connect `ventas@…` using
delegated access from their own provider account.

## How to know it worked

In **Settings → Members**, select an address in **Connected mailboxes**. Both addresses should
appear with **Connected** status. In **My profile**, **Sign-in email** still shows the login
address and **Connected mailboxes** shows the available mailboxes. In the Inbox, use **From**
to choose a sender for a new email; replies use the mailbox that received the conversation.

## If something goes wrong

* **Google or Microsoft shows the wrong account:** return to the provider's account picker
  and choose the address you want to connect.
* **The address is a group or alias without its own sign-in:** ask the provider administrator
  for a real email account. Do not use someone else's password.
* **The card says Needs attention:** in the member's **Connected mailboxes**, select
  **Reconnect** on that mailbox. See [Troubleshoot email](https://docs.goeva.ai/en/channels/troubleshoot-email.md).

## Next steps

> [card] [Connect Gmail or Google Workspace](https://docs.goeva.ai/en/channels/connect-google.md)
>
> Follow Google's authorization step by step.

> [card] [Connect Microsoft 365](https://docs.goeva.ai/en/channels/connect-microsoft.md)
>
> Follow Microsoft's authorization step by step.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.