> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goeva.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to connect Microsoft Calendar to Eva

> Connect your Outlook.com or Microsoft 365 calendar so Eva sees your busy hours and books into it, and understand what stays in Eva if you disconnect it.

Connecting Microsoft Calendar does two things: the events in your Outlook or Microsoft 365 calendar
appear inside Eva, and Eva stops offering times when you are already busy.

## What you will get

Eva reads your Microsoft calendar for busy times and sends the appointments it books to it. The
availability Eva offers a customer takes both agendas into account.

## Requirements

* An Outlook.com account or a Microsoft 365 work or school account.
* Access to **Calendar setup →**. Owners and admins can connect another person's Microsoft calendar;
  each person can connect their own.
* Microsoft Calendar enabled for your workspace. If your Team row reads **Microsoft Calendar isn’t
  available for this workspace yet.**, the option has not been turned on for you.
* In a Microsoft 365 organization, an administrator may first need to allow Eva. Microsoft shows that
  request on the authorization screen.

## Connect your account

<Steps>
  <Step title="Open Calendar setup">
    In the side menu, go to **Calendars** and select **Calendar setup →**.
  </Step>

  <Step title="Start the connection">
    In **Team**, find your row and, under **Microsoft Calendar**, select **Connect Microsoft**. An
    owner or admin can do the same in another person's row. Microsoft's sign-in opens in the same tab.
  </Step>

  <Step title="Authorize the access">
    Choose the Microsoft account and accept the calendar permission Eva asks for. Eva requests
    access to your calendars only.
  </Step>

  <Step title="Wait for the confirmation">
    Back in **Team**, the Microsoft row shows your account and reads **Syncing…** for a moment, then
    **Connected**.
  </Step>
</Steps>

<Frame caption="With no Microsoft account connected, the Team row shows the Microsoft Calendar line and its Connect Microsoft button.">
  <img src="https://mintcdn.com/evaai-85079546/JISTsgJfuLRMbCNX/images/en/calendars/calendars-microsoft-connect-v202609.webp?fit=max&auto=format&n=JISTsgJfuLRMbCNX&q=85&s=15ef229c145ea7689044c11866515e1d" alt="Team row with the Microsoft Calendar line and the Connect Microsoft button." width="1756" height="484" data-path="images/en/calendars/calendars-microsoft-connect-v202609.webp" />
</Frame>

## What syncs and what does not

Eva reads your primary Microsoft calendar as a busy source. Microsoft events appear in Eva as
read-only. Appointments Eva books are delivered to your Microsoft calendar, and Microsoft notifies
Eva of changes, so there is no manual refresh button.

If the row reads **Sync is delayed. Eva will retry automatically.**, nothing is broken: Eva keeps
retrying on its own until the calendar is up to date.

## What is managed from Microsoft

Microsoft events are read-only in Eva. Change them in Outlook and Eva refreshes them automatically.
Appointments Eva creates can be changed in Eva and are delivered to your Microsoft calendar.

## When the connection drops

If Microsoft revokes access, the person's Team row shows **Needs attention**. Select **Reconnect
Microsoft** and authorize again with the same account. Until it reconnects, Eva cannot verify busy
times from that Microsoft calendar.

## Disconnecting keeps Eva appointments

<Warning>
  **Disconnect Microsoft** asks for confirmation. It stops Eva from reading that person's Microsoft
  events.
</Warning>

When you disconnect, Microsoft events disappear from Eva. Appointments Eva already booked stay in
Eva, and future appointments use Eva Calendar until that person connects Microsoft again.

## How to know it worked

* Your Team row reads **Connected** under **Microsoft Calendar**.
* Busy events from your Microsoft calendar show in Eva.
* Book a test appointment and check that it reaches your Microsoft calendar.

## If something goes wrong

<AccordionGroup>
  <Accordion title="The connection button does not appear">
    Open **Calendar setup →** and look in your Team row. If it reads **Microsoft Calendar isn’t
    ready yet. Ask an administrator to finish the Microsoft setup.**, an administrator still has to finish the Microsoft setup for your workspace.
  </Accordion>

  <Accordion title="Microsoft asks for an administrator's approval">
    Your Microsoft 365 organization requires an administrator to allow Eva once. Share the
    authorization request with them, then connect again.
  </Accordion>

  <Accordion title="A change in Outlook does not show in Eva">
    Microsoft notifies Eva of changes. If the Team row says **Sync is delayed**, Eva is already
    retrying; if it says **Needs attention**, reconnect Microsoft.
  </Accordion>

  <Accordion title="It says Microsoft needs to be reconnected">
    The permission expired or was revoked in Microsoft. Use **Reconnect Microsoft** and authorize
    again with the same account.
  </Accordion>
</AccordionGroup>

## Next steps

<Columns cols={2}>
  <Card title="Connect Google Calendar" href="/en/calendars/google-calendar" />

  <Card title="Configure bookable services" href="/en/calendars/bookings" />
</Columns>
