> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goeva.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel, pause, or reactivate your trial

> Cancel your trial without a plan charge, understand a pause, and return to Eva AI.

You can cancel your trial in **Settings → Subscription** before the first
charge. Your plan costs **\$0** if you cancel during the trial.

**1. Open Subscription**

Sign in to Eva and go to **Settings → Subscription**.

**2. Cancel the trial**

Select **Cancel subscription** and confirm. Service pauses immediately,
and your data is kept for 30 days.

**3. Return if you choose to**

During those 30 days, use **Reactivate** in Eva. This starts a paid plan
without a second trial; Eva shows the amount before charging your card.

If the **first charge after the trial fails**, Eva shows a notice in the app.
You have a three-day grace period, with retries after 24 and 48 hours. Service
pauses after that. Update your card and reactivate in Eva. Any remaining trial
credits cover messages during grace. We do not send a pause email for this case.

An existing paid subscription follows the [normal cancellation rules](https://docs.goeva.ai/en/billing/plans-and-payments.md).


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