> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goeva.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# How to create a WhatsApp template
> Create a WhatsApp template, add text or a file to its header, and understand what to do while Meta reviews it.
Templates are messages Meta must approve before you can start a conversation or send a WhatsApp campaign.
## What you will get
You will have a template submitted for review, with its header, variable examples, and a preview of what customers will see.
## Requirements
* An agent with WhatsApp connected.
* A new name in lowercase, using numbers or underscores.
* The message text and an example for every variable you use.
* A sample file if you choose an image, video, or document header.
## Create the template
In **Automations** → **Templates**, select **Create template**. Enter the name, then choose a language and category.
Under **Header**, switch between **Text**, **Image**, **Video**, **Document**, and **Location**. Choose **Location** to add a place to the template header. Each format keeps its own draft while you try another one, so returning to a tab does not remove its file.
In **Message body**, use numbered variables such as `{{1}}`. Under **Examples for each variable**, enter a realistic example for every one. If a text header has variables, add its examples too.
Check **Live preview** as you edit. Add a footer or buttons under **Advanced options** if needed. Select **Create template** to submit it to Meta.
## Meta approval states
In the list, open a template to see its status and details.
| Status | What it means |
| ------------------------- | ----------------------------------------------------------- |
| **Pending submission** | Eva has not sent it to Meta yet. |
| **In WhatsApp approval** | Meta is reviewing it; it cannot be used yet. |
| **Approved** | It can be selected in campaigns and conversations. |
| **Rejected** or **Error** | Open it to see the reason, then use **Duplicate and fix**. |
| **Paused** | Meta paused it; read the saved reason in the template. |
| **Disabled** | Meta withdrew it. It remains as history and cannot be used. |
| **Deleted** | It no longer exists in Meta. |
## What a rejection means
The details show **Why Meta rejected it** with a clear explanation. Use **Show technical details** only when you need Meta's returned text.
| Code | What to do |
| ---------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| 100 | Check the example values: they are missing or empty. |
| 10 or 200 | The connection lacks permission. Reconnect WhatsApp. |
| 190 | Access expired. Reconnect WhatsApp in Settings. |
| 80007 or 131056 | Meta is limiting sends. Try again in a few minutes. |
| 131031 | Check the payment method or business verification in Meta Business. |
| 131037 | Wait for Meta to approve the number's display name. |
| 131048 or 131049 | These are sending limits, not payment issues. For 131048, check the sending number's channel health and quality. For 131049, Meta has limited marketing messages to that person; do not try again now. |
| 131051 | The name already exists. Use another one. |
If another code appears, Eva shows the reason Meta returned. Correct the copy and create a new version; Meta does not let you change the content of an approved template.
## How to know it worked
The card changes to **Approved**. Then, in a WhatsApp campaign for the same sending number, the template appears for selection.
## If something goes wrong
Check the marked fields. A variable without an example, an empty text header, or a missing file blocks submission.
Check that the campaign uses the same WhatsApp number. If the template has an image, upload that image while preparing the campaign.
Open the card, read **Why Meta rejected it**, and select **Duplicate and fix**. Correct the new version and submit it again.
## Next steps